Reviews (8,872)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for boosting product visibility and sales through social feeds, providing a seamless shopping experience. They appreciate the simple setup, efficient product syncing, and inventory management. The sales analytics feature is valued for refining marketing strategies. Reviewers also praise the responsive customer support and user-friendly interface, making it effective for connecting Shopify stores with social media platforms.

August 14, 2023

Just like all social media platforms, these sales channels are somewhat restrictive about WHAT you can sell, but that is pretty much to be expected. In addition to clothing and other general items like soaps, mugs, etc., I also sell vitamins and supplements, and Facebook really does not like that. Some of my supplements cannot be sold on these platforms, but I can still run ads and link to the product directly on my website, so I suppose that's an acceptable solution.

The Knickknack Shack by Darthside LLC
United States
Over 2 years using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

Edited December 31, 2020

I AM HOPING THIS WILL INCREASE OUR SALES FOR OUR online STORE. WE NEED HELP! Thank you for the process so far. Our products are not syncing so only about 1/4 of our products are showing. There should be a sync products button to current ONLINE stores that are already in motion and up and running.

Rustik Roots Boutique
United States
Over 3 years using the app
September 12, 2023

It gives a constant warning because they closed the Shopping feature, but it is very good to have a single tool for full integration

CENGIZ AKTURK
Türkiye
Over 1 year using the app
Meta replied September 15, 2023

Hi There!

Thank you for taking time to leave a review. If you need further assistance, please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

April 3, 2021

This new version is easy to use and to synchronize with the shopify store. I recommand it. Same is true for instagram

Simply Bo
United States
Over 3 years using the app
October 24, 2020

Excelente opción e integración comercial, totalmente recomendable para aquellos que inician en el mundo de las ventas al detal en internet

Grooving Hall Studios
Colombia
Over 3 years using the app
December 26, 2020

The setup was completely easy and not stressful. It was helpful. I look forward to the experience of using this app.

Olayiwola A. Alara
United States
Over 3 years using the app
November 28, 2020

This worked quickly and easily. I heard mixed results about this app but it does what it needs to with minimal setup.

Union Ten Distilling Co.
Canada
Over 3 years using the app
September 23, 2020

I really like this app. I used it and it's very friendly to use.
I get all the information I need to raise my business.

Sara Jewelry
United States
Over 3 years using the app
November 5, 2022

Need help with:
"Shopify Business Manager doesn't comply with our terms, including section 4 of our Commerce eligibility requirements."

Steel Roots Market
United States
About 3 years using the app
Meta replied November 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 4, 2020

Long time to figure out minor things like the Ad Account ID. Also I didn't know I wasn't charged for my ad until I tried the follow multiple tutorials.

Tangled Bamboo
United States
Over 3 years using the app