Facebook & Instagram , 4,695 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 29, 2020

Es muy fácil de configurar, especialmente la vinculación con el Business Manager que suele ser complejo.

Outlet Dreams RG
Spain
6 months using the app
October 1, 2020

I used app to add products to sell via instagram shop. needs to be simpler. Couldn't edit items easily

GLOW BY AILA
Australia
12 months using the app
Meta replied October 5, 2020

Thanks for letting us know about how you're getting on with the Facebook app. I'm going to send you an email about editing your products, so you can get them set up exactly as you need. Keep an eye out for it! - Cíara, Shopify Support

Edited October 20, 2020

Facebook is a great tool to connect on a personal & on a business level. My only complaint is that there is no customer support.

NU2U
United States
6 months using the app
January 28, 2021

When everything is in place and done correctly on both ends it is fairly straight forward however not much assistance or explanations when things don't connect etc.

RecyTex
United Kingdom
16 days using the app
November 12, 2020

easy so far but time will tell hoping its easier than before and will list my products rather than banning them by title than product

Cluck Cluck! From Suffolk
United Kingdom
6 months using the app
November 23, 2020

The registration was really easy and fast,however I had complications with my instagram shopping as I was rejected, I sent an appeal so let's hope everything goes in my favour.

OPEN LIVING
South Africa
16 days using the app
October 22, 2020

yes all good . i really enjoied it. i will share it with someone esle. I will try to learn what i need to do

Kalekona
United Kingdom
16 days using the app
September 24, 2020

Very easy to use Happy Customer. The only thing I would improve on is loading the product to the feed faster and automatically eliminating products that violate Facebook ad policies.

Shop at Mags™
United States
6 months using the app
January 8, 2021

posts product updates automatically in our facebook feed. unfortunately a feature that annoys facebook followers and can't be disabled

Surfari Surf Shop
Switzerland
About 1 year using the app
Meta replied January 11, 2021

Thanks for sharing your feedback! That definitely sounds frustrating. I'd be happy to look into this with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

September 21, 2022

I have been trying to set up my facebook channel since i created my shopify account. for some reason i cant get my page setup nor can i get any support from customer service. its sad

Shop Monopoly Ace
United States
5 months using the app
Meta replied September 22, 2022

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support!
Vance | Shopify