Facebook & Instagram , 4,675 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 28, 2020

I like how facebook and shopify integrate together. I can use it to quickly share and promote my website.

TheSavvyTeacher
United States
4 months using the app
October 8, 2020

Easy to use and very intuitive app, no need to be an expert in online marketing or technology to set it up.

valuekorner
Ecuador
11 days using the app
November 10, 2020

Had to go thru the setup process a few times however in the end everything ended up working flawlessly.

mauve bonbon
Canada
11 days using the app
December 6, 2020

I used this app. It helps to run facebook ads. You can setup a shop setup varribles and tons more. if you are interested in making money use facebook.

Daakx
United States
11 days using the app
September 15, 2021

I wanted to add my new facebook account and it doesn't allow me. It's really important for me to link this app because I need to start FB campaign.

FotoBall
Poland
4 months using the app
Meta replied September 16, 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify

October 3, 2020

Integration felt seamless. I hope that it all works out. I haven't encountered any problems yet but I hope that when I do, it will be easy to get help.

Stunnah Beauty Shop
Philippines
4 months using the app
April 7, 2021

very nice app. i really love it and it work very fast and easy to use. i'm grateful for it. good job and well done

Junio babe
Austria
4 months using the app
December 16, 2022

Instagram doesn't work. Fix it for better performance and sales. Myst be fix as soon as. The previous app was great

Pavlidis Oro
Greece
4 months using the app
Meta replied December 16, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

November 14, 2020

Pretty easy to set up. Useful for my business. Would recommend it to anyone wanting to sell through Facebook.

Romans12Printables
United States
4 months using the app
May 27, 2022

An absolute joke of an app! My facebook account was hacked two months ago, which meant my business page on Facebook also disappeared. Facebook has not even bothered to reply to my message regarding this. I therefor had to set up another personal Facebook page and a new business page on Facebook. When I try to connect this app to my new Facebook page, it tells me that someone else owns the the domain. So with Facebook not bothering to reply, I'm stuck without the ability to sell on Facebook. Absolute waste of time!

DIRT & GLORY
United Kingdom
4 months using the app
Meta replied May 31, 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you are facing with the channel. I'll be sending an email shortly to open up the lines of communication and help where I can.

- Nate | Shopify