Facebook & Instagram , 4,672 reviews
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its helps out alot ive been able to do everything that im needing to do for my store and my advertising
With all the money Facebook has, one would think they would attempt at providing a user friendly service. What a joke.
Thank you for your feedback! I am going to send you an email so that we can look into the set up process together and answer any of your questions. -Emily, Shopify Support
very nice and good support from the team as I had been stuck with issues connecting but it has regained within few minutes
I'm so confused after trying to set up my store and get it functioning that I honestly don't remember all I've done this afternoon. But from what I recall, this part of the process has been easy.
For some reason, I got denied for using IG/FB Shopping and have tried for months to get the decision appealed and have heard NOTHING from support - still just denied with no explanation. SUCKS
Thank you for sharing your review. I can understand how frustrating it can be to have your Instagram Shopping request denied. However, Shopify Support does not have any involvement in the decision or review process. Our app is simply reflecting the decision Facebook sends over. Your best bet is to get in touch with Facebook via their live chat to get more context around your review and what steps to take next. To contact Facebook, you can go to https://business.facebook.com/business/help and click on get started. Please note the get started button is only available subject to volume. So I recommend trying a few times throughout the day if the chat is not available to you. - Abdalla, Shopify Support
Once I figured out to come to Shopify and make the shop, it was easy.
I liked that my products were automatically added to shopify.
The details were fine follow through until the end. Everything is very understandable and easy to follow.
i m using this application for my facebook biusness account i would like to make satisfied all my costemers its nice app
I have not used this yet, but I look forward to finding out how helpful this will be to my business.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app
Hey there,
Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear that the issues you're facing have caused you to pause your Ad campaigns. I'm going to look further into this and follow up with you in an email to see what I can do to get this fully resolved.
Robyn | Shopify