Facebook & Instagram , 4,671 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 23, 2020

User friendly. Must do it from computer and not mobile. Setup took 1 hour for 2000 products which is not bad.

Brother and Sissy Children's
United States
3 months using the app
September 21, 2020

The integration was quite simple. Even though I have extensive experience. I feel the set up is so easy that anyone can do it.

Fountainbleau Media
United States
9 days using the app
November 25, 2022

Hello, i can't use the app, i've contacted meta then shopify, but still nothing !!! It's been two weeks now between meta and shopify, noone knows ...

Zylabi
France
3 months using the app
Meta replied November 25, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

March 5, 2021

easy configuration, all ok! lets see if engagement goes good with this awesome and modern tool, thanks

Gardenstore Novellara Srl
Italy
9 days using the app
Edited January 1, 2023

This is awful - I keep trying to connect Meta with my Shop and it keeps saying I am unable to connect as I am not the admin, however when I login on Meta I am the admin.

I have tried to reach out to Meta and have been unsuccessful. Really Disappointed and would not recommend.

EDIT - I cannot find help on Facebook Business as I need to set up a commerce account, which I cannot do as it says I am not able to link, therefore I cannot access help

The Higher Style
Australia
3 months using the app
Meta replied December 30, 2022

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

April 20, 2021

Cant connect my shop with the fb button.....all things doesnt work which they said i should do....i dont get it why its so complicated to connect a facebook button to ur shop.... i have no time for stuff like this and now they tell me i should contact facebook...

B&W Gourmet Food & Wine
Austria
3 months using the app
December 29, 2020

je nais pas encore tester reste a voire si les produit vont sur le facebook et que les client soit satisfait

Gosset-Shop Site Officiel
France
7 months using the app
Meta replied December 30, 2020

Merci d'avoir pris le temps de laisser un avis. Les commentaires des marchands sont très importants pour nous. Cela étant dit, j'aimerais m'assurer que vous tirez le meilleur parti de notre application, c'est pourquoi je vous enverrai bientôt un e-mail. J'attends votre réponse avec impatience. - Anna, Shopify Support

September 13, 2020

There are too many steps to follow and it is confusing. Especially if you are not computer savvy. I will you could click just one button for integration.

Nursidoscope
United States
3 months using the app
Meta replied September 23, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

November 1, 2020

I used the app to help me connect my business page to Shopify. It was very user friendly and I did not have any questions

Fanci Gyrl Boutique
United States
3 months using the app
December 2, 2020

I'm just not exactly sure what's happening. Its above my paygrade, unfortunately, despite the fact I own the company. It seems like we were all set, but I'm GUESSING FB changed its terms, so we had to do what was requested.

GreenGate3D
United States
3 months using the app