Facebook & Instagram , 4,292 reviews

Overall rating
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited September 7, 2020

It is really difficult to use the app. The goal is good but the path is painful and documentation is weak. I am sure it will get better soon.

United States
3 months using the app
Meta replied September 7, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

November 3, 2020

App works fpr Facebook and Instaram integration. Long phase of confirmation, but presumably that has nothing to do with the app :)

About 1 month using the app
October 8, 2020

nice app, help me a lot , help me get easy on my page, great channel app ,this app helps to grow business

GDL Hansell Supply
United States
3 days using the app
September 4, 2020

it cost much time to do it. This is my comment can help other merchants decide whether to use this app.

2 months using the app
Meta replied September 5, 2020

Thank you for your feedback! I will be sending you an email shortly to learn more about your experience setting up this app and how it could improve. - Emily, Shopify Support

March 9, 2021

J ai des difficulté a me connecte pour faire une publicité de ma boutique j essais toujours j espéré réussir

2 months using the app
Meta replied March 11, 2021

Merci beaucoup d'avoir laissé votre avis. Cette situation ne semble certainement pas idéale. Nous nous efforçons d'améliorer les fonctionnalités de notre application, et j'aimerais donc examiner ce problème de plus près. Je vais vous contacter par e-mail et je vais attendre de vos nouvelles. - Lea, Shopify Support

January 4, 2021

My facebook ad has been restricted. I have do every thing to comply but still not complying. I need details how to go about.

Globotic Supply
About 1 month using the app
Edited March 31, 2021

I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.

Italic Art
United States
About 1 month using the app
Meta replied March 25, 2021

Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support

September 14, 2020

Im Still trying to understand the sync, Hopefully this will help grow my business. This is a great feature.

Monno Ceramic
About 1 month using the app
July 18, 2022

Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.

The Fennel Seed
United States
About 1 month using the app
Meta replied July 20, 2022

Hi there,

Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.


Vance | Shopify

February 19, 2021

It was frustrating not understanding why my ad account had gotten banned when it was the first time I had set anything up but after several days going back and forth with Facebook, it was easy to get my pixel integrated. I wish there was better transparency with Facebook on how to get everything set up properly the first time so that this does not happen. There are just a lot of different areas that need attention that is no intuitive to someone just starting out.

United States
About 1 month using the app