Facebook & Instagram , 4,318 reviews

Overall rating
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
August 29, 2022

This app does not have enough detail to work with the ads manager. its simpler to just make ads in the ads manager unrelated to this app, but if you do, then the app is not smart enough to count the costs of the ads, so its a lose lose for everyone.

Soul Snatch Store
About 1 month using the app
Meta replied August 31, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support, and make sure your feedback is shared with our team.

Charlotte | Shopify

May 7, 2022

Attention, problem on the selection of the targeting country, you cannot select countries . Problem to be solved as soon as possible !

About 1 month using the app
Meta replied May 10, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you were facing completing the setup of Facebook marketing. The issue with not being able to select a target country has since been resolved. I will also send a follow up email with you to confirm you were able to successfully complete this setup.

Jason | Shopify

October 12, 2020

really good, still learning though. Very easy to transfer everything from store to facebook
look forward to using it more.

About 1 month using the app
December 6, 2022

12 Days and the app and the Meta sites Facebook and Instagram have not worked. 5 chats, 2 phone calls, 30+ screen shots of the Meta accounts and apps problems and Meta could not solve their side of the problem. App side is unresponsive. Had to document Meta employees Tiffany and others lying about "trying to call" when they didnt. Meta tech response was to email me at 2:54am in the morning. No US Domestic help. Meta gave an ulitmatum finally saying I had to use software (apple) to record a video of me using the computer or they would not help and still would not call back. after the realized they gave me the wrong software they gave another final ultimatum to use a different software, upload videos in MP40 format??? or they wont help and its my fault they wont help. This is absolutely the worst customer service that I have ever had. I have chat messages and emails to document literally being lied to by Meta support employees. Do not trust this app, or the Meta Support team. if you are not a technical expert yourself and ultimately you have to fix your own problems because Meta Support will not help you.

United States
About 1 month using the app
Meta replied December 7, 2022

Hi there,

This is Cailla from Meta Support. Thank you for taking time to leave a review. I’ve shared your feedback on your support experience with the relevant teams to improve. I will be reaching out to you over email today to discuss your issue more.

Thank you,

November 17, 2020

Great app. Ease of use and straight forward. Will definitely recommend to future businesses. FB is awesome.

Millionaires Club by Fortune Powers
United States
4 days using the app
Edited October 12, 2020

Too many features so it's hard to navigate and there is no official guide as to how to go about it so it easily became tedious. I had to search online for books and tutorials to help me do and get around certain simple things.

Simple Kitchen Wares
3 months using the app
Meta replied October 13, 2020

Thank you for taking the time to share your feedback and experience. We work hard hard to ensure that resources are available online to help every merchant set up the Facebook channel. As I understand it can be difficult to locate the relevant resources, I will be in touch by email to see if I am able to provide you with additional assistance. - Anna, Shopify Support

October 8, 2020

I have no clue about all the code and algorithms that facebook and shopify uses to manage user data for marketing purposes. Knowing that I must unify both shopify and facebook however, I find that facebook along with shopify simplified the process with click through fashion that provided detailed information about the purpose of each action as well as the necessity of those actions.

United States
About 1 month using the app
October 2, 2020

I am still learning how to manage the FB adv. I will do the comments later.
So I have nothing to tell you right now.

Hong Kong SAR
About 1 month using the app
April 16, 2021

Our commerce account is rejected and there is no support for it. Both Facebook and Shopify are unable to help, and if you ready forums, they are full of merchants with rejected accounts with no help. Facebook/Shopify if you are listening, please resolve the issue!

About 1 month using the app
January 6, 2021

I use this app for my ads and its great. i comes greatly recommended for all shopify users. keep up!

MCBK Naturals
South Africa
About 1 month using the app