Facebook & Instagram , 4,658 reviews
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It is a huge help! Easy setup and quick process! I loved how it helps my conversion rate and everything in between.
I had a lot of trouble connecting my page for some reason. Finally got it linked after a year...best of luck folks! Linking to my instagram page turned out to be troublesome
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I'm really just getting started but I hear it's a very good app. Im very excited to see what I can do with it.
The app is well-integrated and generally setup was easy to follow; however, on the Facebook side, there's a lot of business marketing jargon that I don't understand. The entire Business Manager setup was not intuitive and, again, contains jargon that people who are not in the industry will not understand. The Business Manager experience needs an interface update, too. I'm just sitting here hoping things work out and that I didn't sign up for something I didn't know about.
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great and quick integration, only issue are the policies blocking certain items we sell on our store
GREAT APP. LOVE IT. POWERFUL TOOLS FOR FACEBOOK AND ONLINE SHOP. SOICAL MEDIA IS VERY POWERFUL. TRYING TO WRITE
Haven't used yet and I think it will be good! Haven't used yet and I think it will be good! Haven't used yet and I think it will be good!
I can't get any help, unfortunately. My account keeps getting temporarily disabled every week or so, and I cannot reach out to anybody. Reviews last for days and I never get an actual reason for the disabling. I comply with every policy, yet I still encounter issues and have nobody to ask for help from to at least find out if I am doing something wrong and what that is. On top of that, this app keeps showing me errors. Been trying to reconnect my store for the past hour and I keep getting different errors and time-outs. Really frustrating.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Facebook orders do not sync and integrate with the Shopify platform. Facebook confirms the order has been placed, but nothing shows up on the Shopify end. I used to love the Shopify platform, but recently it has been nothing but a nightmare. After reading hundreds of forums and spending countless hours, still no response from the Shopify support. We all would appreciate some help before we change to another platform.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel, specifically the orders. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.
Adil | Shopify