Reviews (8,719)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

November 10, 2020

This was the easiest installation EVER! Super happy to be using this to grow my business! The link between instagram and facebook shopping is instant and seamless.

Eden's Garden Variety
United States
About 1 year using the app
February 17, 2021

Smooth transition, I would highly recommend this app to anyone that is thinking about establishing an e-commerce store on Facebook.

Goodsgo
United States
About 1 year using the app
Edited November 15, 2020

A bit convoluted, but very useful. I would like to see an "easy button" installed for those "Oops, I had Tequila at lunch" days. I liked the big font...Cause I'm blind as a bat. Colors are cool...I don't know what else to say to get you to accept my submission.

Easy Projector Germany
United States
About 1 year using the app
Meta replied November 16, 2020

Thank you for leaving a review and sharing your thoughts! Feedback is extremely important to us, in order to help improve our app and user interface. I'll be sending you an email shortly to see if you have any specifics or further details you'd like to share. - Anna, Shopify Support

November 14, 2020

It was a very simple set up. Should drive more traffic and hopefully more sales. Will use to advertise my products.

Bluegrass Online Boutique
United States
About 1 year using the app
March 17, 2021

Much better than before. Still unsure how things get locked and getting them to unlock is very difficult. Would be great to have more information on why and how to clear thing up

Cough Shields by PCL Graphics
Canada
About 1 year using the app
August 18, 2023

The app completely does not load. At all. This has been causing problems for my business and impacting it negatively.

POSTERAMI
Lithuania
About 1 year using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

November 5, 2020

setting up my store on FB was easy and quick. I liked how simple the process was and didn't feel like I was going to mess it up.

Blushing Bella Boutique
United States
About 1 year using the app
April 9, 2021

Vamos a empezar con esta pagina e-commerce y hasta el momento me ha parecido muy fácil e intuitiva, quiciera decir mas pero aun somos nuevos en esto y hasta no usarla como minimo 2 meses no tengo otra opinion que dar.

Easy Phone Merida
Mexico
About 1 year using the app
Edited March 18, 2021

FB services are very important for businesses however more live support is required to enable a smoother and easier access to all the tools, functionalities, and strict business rules. More support please, thank-you.

DealzByLuna
Portugal
About 1 year using the app
November 19, 2020

As a busy mom of 2 and with a business, I'm happy how easy it is to setup the channel and be able to sell on Facebook and Instagram.

Bonnie Tsang Shop
United States
About 1 year using the app