Facebook & Instagram , 4,658 reviews
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To be honest it could easier to use ...it is very complicated with lots of topics so as a new user you don't know where to start with
Thank you for taking the time to leave a review. Merchant feedback is extremely valuable to us as we are always looking at update our platform and apps to better suit our merchants needs. I'll be following up with you via email to learn about your experience, and to see if you have any other details to share. - Veena, Shopify Support
The app doesn't work. It says "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been several days!
Hi there,
Thanks for your feedback, William here from Shopify. We're currently working with Meta to resolve this issue that you're facing. I understand it's been some time already without a resolution, I'll reach out to you to review your specific situation and discuss the details.
William | Marketplaces Support Specialist
Shopify
The app does not work with other gateways like Mollie. No purchases are tracked.
Also there are a lot of problems with the API sometimes. One day there is tracked 30% too much, one day 50% too less. Please fix this!
Hey there,
Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggle you have been facing regarding your payment gateways, and tracking your events on Facebook. I'm going to follow up by email to open up the lines of communication and help where I can.
Charlotte | Shopify
Nice, makes business life easy, I love using it and a must have to grow your business. thank you for it
This is a lot easier to use than the old facebook business manager. I am still learning how to optimize it and my instagram keeps dropping off but it is still easier to navigate.
In set up, it could be a bit clearer prior to hitting a button. What to expect. Maybe having a this is what will be taking place, this is about how long it will take, if it is taking longer than 5 minutes something might not be right... blah blah blah
I cannot connect to Facebook Channel app but I was connected to the Facebook Shop app and everything was working well on my Facebook page. However, after deleting Facebook Shop thinking it was the cause for being unable to connect I have now lost the ability to connect on Facebook Shop and can not connect to either Facebook apps and now my business and store does not exist on Facebook!!! I need immediate assistance!!! Every time I attempt to "Install Facebook" I get the "Sorry, something went wrong" message and when I hit "Go Back" I am suddenly logged into the Facebook profile it said couldn't connect but nothing has connected to shopify and I can't put in my Facebook Pixel, Use Facebook, Create Ads, Sell products... This is catastrophic. Please Assist.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Love as we look forward to providing Demmer Doodles Fur Boutie to many dog, puppy and cat lover across the world.
Ainda estou aprendendo a configurar o meu canal de venda no face book, ainda preciso de ajustar de modo que os compradores tenhas mais facilidade de visualizar a minha loja.
This is really helped me to increase my sales volume and target audience is also very good as well as its very user friendly.