Facebook & Instagram , 4,675 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 24, 2020

Installed and now the account is frozen, Facebook says my site goes against FB policy but wont say what that is. It was working before upgrading. It been like this for 5 weeks. Neither Shopify or Facebook are able to help as the review process is done by a separate group in Facebook who no one has access to. Shopify need to get this sorted, Im not the only one this has happened to

UPAN United States
New Zealand
About 2 months using the app
Meta replied November 25, 2020

Thanks for sharing your feedback! That definitely sounds like a tough situation to be in. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

January 21, 2021

foi cou um pouco complicado antes erra bem mais facio mais vamos ver ! no dia a dia ver se melhorou

Diinizdrika
Brazil
4 months using the app
Meta replied January 22, 2021

Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify

February 4, 2021

Facile d'utilisation, l'installation du pixel se fait en quelques secondes. Mettre en place des publicités n'aura jamais été aussi simple.

mon-eponge-magique
France
5 days using the app
October 10, 2020

i'm new to this, but so far the experience is excellent... its really helping me to build and grow my business!!

HTS.com
United States
5 days using the app
March 22, 2021

Im finding it really hard to figure out my Facebook shop. I have so many products that I have removed because they were not allowed and still I am not allowed to sell off of Facebook

Things I Need To Have
Australia
4 months using the app
Meta replied March 25, 2021

Thanks for sharing your feedback! I'd be happy to assist you with figuring things out, but I will need some more context regarding your issue. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

November 9, 2020

Easy to use and very helpful I just all accounts would link up but I understand why it has to be done manually

Intunez
United States
About 2 months using the app
April 1, 2021

useless doesnt work
constantly gives me errors, doesnt allow me to edit my shop properly and cant find help on any of the issues i have.
i ended up deleting this

CalDarbz
United Kingdom
About 2 months using the app
March 30, 2021

I believe that it was easier to set things up on Shopify because of the integration partnership that provides easy access.

ArtdotComma
United States
About 2 months using the app
October 14, 2021

Yesterday The app just stopped working, I could not log into my account. Today I installed it and now it is not possible to install it again... Really Bad experience with Facebook App! And there is no information whether from FB nor from Shopify what is the cause and how the problem could be solved.

Blood Pressure Watch
Austria
About 2 months using the app
Meta replied October 19, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected issues you faced with the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

September 12, 2020

Awesome!!!! Très bien et superbe. Cela m'a permis de faire plus de marketing et atteindre les différentes personnes qui m’intéressent.

Soins et Bien-Être SHOP
France
About 2 months using the app