Facebook & Instagram , 4,675 reviews
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I don't have extensive experience with this, so it's difficult to rate. Setting this up was pretty easy though.
Thanks so much for taking the time to leave a review. I'm glad to see you found the set up pretty easy. As you can imagine, feedback is extremely important to us to improve our app so I really do appreciate you sharing your experience. I'd like to ensure you are getting the most out of our app so I will be in touch shortly via email. Look forward to hearing back. - Anna, Shopify Support
Went fast and painless. Everything linked up and connected easily. Also was simple to choose between different pages to connect.
I found it very useful and informative. I will recommend it to other business owners to use for their storefronts.
Great app! The ease and automation of syncing products between Shopify and Facebook and Instagram Shops is time saving and fantastic.
Stay away lol Meta will not support you as a seller, even if you are a long term customer, you will not receive ANY support and can be banned without a moment's notice with a very vague explanation. Happened to me and countless others. Google Meta banning / permanently restricting ad accounts.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I've only just set up my Facebook channel so I can only speak to that experience. The set up was pretty easy/beginner friendly.
I expirienced the same problem, it created catalogs which I c ant edit automatically and those catalogs are not performing well like don't go allong with Facebook policies etc. Lose access to my page and cant do nth because don't have access to this Shopify catalog which need to be deleted. Doesnt work good
Thanks for sharing your feedback! It sounds like you were running into a few things here. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I followed the process in ads manager along with a you tube video. I was a bit confusing at first but I believe I got it set up right.
Over a month later and Instagram still won’t allow setup of my shop. What a nightmare. No feedback, no support. Meta appears to be concerned with elitist accounts only
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
I used this to connect to fb. I liked how it worked. It would be better if all info was on 1 page instead of having to jump from page to page.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support