Facebook & Instagram , 4,672 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
October 11, 2020

It's a little difficult for beginners but it looks like a great tool that's why I'm still trying to work it out

Create Daily New Beginnings
United States
3 months using the app
Meta replied October 12, 2020

Thank you for taking the time to share your feedback. It's great to see you are looking to expand your business with our app! I understand it can be difficult to locate relevant resources so I will be reaching out to you by email to discuss any issues you may be currently facing. Hope to hear more about your experience soon. - Anna, Shopify Support

October 1, 2020

I continue to have issues setting this app up. I'll do it, and then it'll become disconnected from my account. Works well when it's connected though.

Matty's One-Stop
United States
3 months using the app
Meta replied October 2, 2020

Thank you for sharing your feedback and leaving a review. I'd like to learn more about your connection issues to investigate why this may be happening, so I'll be emailing your shortly to discuss. - Veena, Shopify Support

September 18, 2020

Setup was a breeze! Too easy in fact! I had no prior experience with Facebook shop or Instagram shop, this app bridged everything in the simpliest way possible. Highly recommend!

hagoromo.shop
Hong Kong SAR
4 days using the app
October 4, 2022

No funciona! Cuando intento abrir el canal y conectar mi cuenta, me envía a esta dirección https://business.facebook.com/out_of_scope_redirect/?in_business_subdomain=1#_=_ En la pantalla sólo un mensaje:
"Este contenido no está disponible" Simplemente, no funciona

dshoppingclub
Mexico
About 1 month using the app
September 11, 2020

good good good goodgood goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

rosso jewel
United Kingdom
4 days using the app
June 27, 2022

worst experience ever trying to set this up. after talking to multiple people from facebook and shopify still cant set up

House Twenty Two
United States
About 1 month using the app
Meta replied June 29, 2022

Hi there,

William here from Shopify support, thank you for taking the time to review the Facebook app on Shopify. I see that you've not been satisfied with the support you previously received. If you're open to trying again I'll send you an email to follow up and assist with account specific instructions.

William | Marketplaces Support Specialist
Shopify

September 23, 2020

pretty cool app, it helped out a lot, there really isnt much to say about it other than that, good stuff.

Carrybino
Denmark
About 1 month using the app
November 3, 2021

I used to be approved for shop on Instagram (where 95% of my sales come from) when I was with Etsy uploading products myself. I thought switching over to Shopify would be useful as the catalogue updates by itself but apparently whatever integration they had is now broken.
Im loosing hundreds of dollars worth of sales. Going to go back to Etsy and uploading the items myself. Shopify support has admitted that something is broken in their integration and I bet it's because Instagram and Facebook are trying to make it so that you only need a shop on their platform without using a 3rd party like Shopify.

Gypsea Tribe
United States
About 1 month using the app
Meta replied November 4, 2021

Hi there,

William here from Shopify support. I see you're having trouble with Instagram shopping through the Facebook app built by us at Shopify. You've highlighted the issue well with your review that there are changes being made in ecommerce as a whole and we're doing our best to keep up with these changes. I'll reach out to you to discuss the account specific concerns you have, please watch for my email.

William | Shopify Support Advisor

September 21, 2020

it was easy to set up and i hope it helps drive sales. i look forward to utilising the features. and learning about my future audience

Casual Window Shopping LLC
United States
About 1 month using the app
November 3, 2020

Ik heb deze app net toegevoegd. Dus het is nu te kort om de app te kunnen beoordelen. Maar ik denk dat het goed zal werken.

Smartphonesstore.nl
Netherlands
About 1 month using the app