Facebook & Instagram , 4,682 reviews
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The Facebook sales channel is an absolute joke. I have tried to get a hold of customer service for weeks, if not months, and my account is still prohibited from selling on there. I got banned from selling on their channel before having entered any items into the store. I am a registered business in my country and I am set to become a diamond dealer next week, perhaps I should be happy the $100 million dollars worth of loose diamonds I am adding to my inventory won't be shown on your failing website.
Hi There,
Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Ik heb deze app net toegevoegd. Dus het is nu te kort om de app te kunnen beoordelen. Maar ik denk dat het goed zal werken.
I use this app to help promote my new store. I am just getting started, but I am looking forward to where it takes my store www.nastynaughtynaked.com!
Buona app, penso di utilizzarla solo per facebook shops, per le inserzioni mi affiderà direttamente a BM
the set up is simple. i do not have any developing and designing training but it seems easy. i am still working around it but it seems easy
this was pretty easy setting up i am not sure how well it works but hopefully i will start seeing customers coming to my store
Thanks for sharing your feedback! I'm happy to hear that you had an easy time setting up the app. I'd be more than happy to share some resources with you to help drive traffic by utilizing Facebook and Instagram! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I am just learning, this is my first time using, so real confused yet but I will get it! It like any other, just takes some time. It will come to me.
I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
Very easy install process, now gotta see it live :)
I've been wanting to share my work with all my facebook friends so it is really exiting to be able to now!
My account keeps getting disabled. I fix the problem (send an email), it's released, and a few days later locked again. I gave my personal account authorization to ads, edits, and whatever else. I started using that and it did the same thing. It would be disabled, I'd do it he review thing, send an email, and be released. I'll set a budget and be able to run an ad for whatever selected time. Afterwards I'd receive a receipt, insights, and more recommendations on posts that should be used as an ad. When I go to promote I'm unable and I he process starts all over. I asked to remove my whole ad account to just start from scratch, but no go.
Hey there! We appreciate you taking the time to share your feedback. While we at Shopify developed the app and support its function, account restrictions are handled by Facebook themselves. I've sent you an email with some contact information for Facebook so you can touch base with them as well. Looking forward to hearing from you! - Jake | Support Specialist