Reviews (7,400)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

April 12, 2021

La recomiendo, se sincronizan perfectamente los productos. Hasta ahora no he tenido problema alguno, todo lo contrario. A mi tienda https://www.esparati.mx/ le va perfecto.

¡Es para ti!
Mexico
2 months using the app
Edited February 24, 2021

I was concerned about needing to setup everything but it only took a few mouse clicks. Good job, it seemed pretty seemless.

Great White Gifts
Canada
Over 2 years using the app
Edited October 2, 2020

Very clear set up process. I am looking forward to growing my shopify store - Nellenby - with the resources of Facebook. There are a number of steps to complete but information is available to walk you through it.

Nellenby Inspired Design
United States
2 months using the app
September 25, 2020

The details will be submitted later. So, far my experience is good. Again it will depend on the returns I am getting from this channel.

Venture2050 Online India
India
2 months using the app
September 9, 2020

Too complicated and now I cannot figure how to add anything to Facebook or instagram. No tech support and no instructions

Better Than Before Consignment
United States
Over 2 years using the app
Meta replied September 10, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

October 9, 2023

i have many problem

arrowfootwear
Egypt
Over 2 years using the app
Meta replied October 13, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

January 22, 2022

A complete nightmare. Products do not sync properly with facebook. Some of my products get rejected with no clear reason why. for example a variant of my product was rejected for an incorrect image despite having the same image as every other variant? There is no way to fix any of the issues. Collections do not sync properly. Facebook shows shopify collections that have long since been deleted with no way to remove them facebook. It will not allow me to add certain collections to my shop because "not enough visible items" despite having all items visible. This entire app is a complete cluster f*ck with multiple pages such as commerce manager, ads manager, business manager. It is incredibly convoluted and makes no sense. You would think facebook, being a multi-billion dollar company, would not have so many issues but i have never seen such a mess. I wish facebook would die out so we would not be forced to use it.

Vermillo
United States
Over 2 years using the app
Meta replied January 24, 2022

Hi there,

My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Ashley | Shopify Support Specialist

December 12, 2020

Great app and it is good to have the chance to directly download this via Shopiy theme store. Thats all

Darya.world
Germany
2 months using the app
November 27, 2020

Good helping app I like love it and will like to recommended it to more people it help you grow your business

Tommyking.inc
United States
2 months using the app
March 14, 2021

Eu realmente gosto desse aplicativo! Vou indicar este canal de vendas para mais pessoas usarem, pois ajuda demais a quem está começando.

Shope Digital
Brazil
2 months using the app