Reviews (7,399)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

September 13, 2020

Well executed. The app adds a high level of simplicity to an otherwise complicated facebook integration process. Priceless!

Sugar Coated Gifts
United States
2 months using the app
November 30, 2020

I have to really wonder what genius decided to roll this out during the busiest shopping time of the year. My facebook worked just find and now I'm forced to load yet another app to weigh down my store and it doesn't work. When contacting shopify support the support people have the audacity to tell me they provide limited support. IT"S your app. If you don't provide support, who does? It's really outrageous. If I could give this app a zero I would.

GREAT DOG CO.
United States
Over 2 years using the app
Meta replied December 1, 2020

Thanks for sharing your feedback! It sounds like you've been through a lot, and I definitely understand your frustration. The Facebook Channel update went live in August and I'd love to assist you with the required setup on our end. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

Edited September 14, 2020

muy buena me dijeron todavia no la probe pero me pidieron que llene este formulario pero estoy seguro que es buena

La Tienda Argenta
Argentina
2 months using the app
July 30, 2021

Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.

Hamelin
India
Over 2 years using the app
Meta replied August 3, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with pixel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

September 30, 2020

I used this app to set up my Shopify and it was truly the easiest thing. I love it, with just a few clicks and everything was set and ready to go.

We Fashion Boutique
United States
2 months using the app
September 7, 2020

I helps a lot for me to generate sales and connect with my target customers. keep up the good work.

Tech Workz
Philippines
2 months using the app
Edited March 11, 2021

It was a little bit intimidating starting my first app, but all and all it went well, I guess I was excited about the app and how it would turn out. I like the way Facebook channel worked out for me. I enjoyed the courtesy of the whole experience .

Preferred Automotive Co
United States
2 months using the app
October 12, 2020

this app is as really, eye catching, great app, very helpful. Therefore I highly recommend this app.

6FEETSAFETY
United States
2 months using the app
Edited November 18, 2020

Really user-friendly and quick! First time Shopify user and thereby Facebook sales user and the integration was seamless!

Shop Jenixs
United States
2 months using the app
December 8, 2020

Muito bom consegui conectar meu pixel super rapido e facil, sem erros, o app mostra o que deve fazer o passo a passo

GrandeOferta
Brazil
2 months using the app