Reviews (7,400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.
Refine
-
By rating
Since switching over from the old facebook shops app to this one, my shop has now been removed and I have no reason why and have been trying for months to see what I am doing wrong. I emailed shopify support and they said it is facebook's fault. No one from facebook to contact though. I was running ads before and now cannot. Big thumbs down from me ... this is our business and random crap like this affects our income. Not happy to say the least.
Thanks for taking the time to share your feedback! I definitely understand how frustrating it is to not be able to connect your Facebook Shop with us after having already done so with our previous app. When it comes to account eligibility, this is something determined directly by Facebook so I would like to get in touch with you to share some resources on getting this resolved and how you can contact Facebook. I've sent out an email to learn more about what happened and provide you with the proper next steps. Looking forward to your reply. - Jamilah, Shopify Support
impossible to get to work. in the facebook pixel none traffic go to facebook from shopify. i think the pixel was never deployed, but say thats working fine in shopify, more easy will be get access to copy/paste the pixel code in the website. :S
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook pixel. When it comes to issues with pixel tracking, it often has to do with either it not being set up properly or multiple pixels being set up at the same time. I'm going to look into this for you and follow up with you over email.
Adil | Shopify
I really liked this setup method it was very easy and practical, the best thing about this add is that it is fully automatic.
Confused on how to set up and use. Not user friendly. Very complicated. I just backed out and will not set it up.
Thanks for sharing your feedback! I can definitely understand your frustration. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
no se entiende muy bien. lo encuentro muy dificil.
todo el resto resulta muy facil pero este apartado no se entiende
Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify
I used this app and find it very useful & beneficial for my store ads. I hope this app will increase
TERRIBLE- DO NOT USE!!!!!!!! I HAVE BEEN HACKED AND SOMEONE RACKED UP 1500 ON MY ADS ACCOUNT!! NOONE CAN HELP ME. I HAVE HAD TO SHUT OFF EERY SINGLE CARD I OWN, ALL MY ACCOUNTS HAVE HAD TO BE FROZEN. MY LIFE LITERALLY JUST FLIPPED ALL BC FACEBOOK!!!!!!!!!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear about your experience here, I am going to follow up with you via email, so I can help you get in contact with Facebook's team about this issue.
Charlotte | Shopify
great really helped me and very easy to navigate, few too many diversions onto new windows all in all very good
i used this app to promote my sales and get more people to visit my website easily through this channel
Facebook mang lại giá trị cho người dùng một cách thiết thực.
Facebook mang lại giá trị cho người dùng một cách thiết thực.