Reviews (8,739)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

December 3, 2020

My experience with Facebook channel and its set up was very easy and helpful. I know using this channel will help improve sales for my business.

LyfeisRich
United States
4 months using the app
October 3, 2020

With a few clicks, it is easy to set up, however, I haven't used it yet. Let's see how it goes once I start.

PacificVibesCo
Australia
4 months using the app
December 1, 2023

Items constantly in violation of meta policy for no reason. I'm so done with this app.

Nyteez
United States
Almost 4 years using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

January 2, 2021

Took a minute to figure out how to set up. But overall good. Trying to to figure out how to link my store, the store that is linked does not show any of my current content.

Magniifiicent Honey
United States
Over 3 years using the app
September 15, 2023

goods

Big Store 4U
United States
4 months using the app
Meta replied September 22, 2023

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
[Meta Support].

April 5, 2021

The ability to update catalogues across omnichannels (i.e., Instagram, Facebook) is wonderful. Hopefully, there is any avenue to link products in Tiktok.

DSTNQT
Philippines
Over 3 years using the app
December 30, 2020

Always great to be apart of something bigger then myself. Facebook brings us to gather as a family. We need more apps

Miller Net LLC
United States
4 months using the app
March 20, 2021

this app helps me a lot to navigate, i would recommend this app.it was perfect to me as a new business owner

Exquisite
United States
4 months using the app
Edited March 10, 2021

We spent quite a bit of time trying to figure out why we could not add myself as an Admin on the FB page; finally figured out that we needed to be "friends" in order for it to work. Would have saved us a lot of time if there was some sort of side note on the Add Person page indicating that requirement. Other than that, all went fine.

Sought + Found Mercantile
United States
Over 3 years using the app
Edited January 5, 2021

With Facebook I was able to bring more people to my shop . Wish more countries was available for Adv

Varsh Fashion
Canada
4 months using the app