Reviews (8,739)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

December 8, 2020

This is a lot easier to use than the old facebook business manager. I am still learning how to optimize it and my instagram keeps dropping off but it is still easier to navigate.

Plant Bro
Canada
Almost 4 years using the app
October 28, 2023

Easy to use.

Peachlyjr
United States
4 months using the app
Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support

Edited February 9, 2021

Quiero usar esta aplicación para lograr un alcance mayor de ventas con mi sitio web y con la ayuda de Facebook puedo lograrlo.

Mora Iluminación y Armonía
Colombia
Almost 4 years using the app
September 20, 2021

I've been trying to reinstall FB and I'm getting the same error message - "this page can't be loaded right now"

PoochieBoots
United States
Almost 4 years using the app
Meta replied September 23, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting the Facebook Channel connected. I'm going to look into this further and follow up with you in an email to open up the lines of communication here to see how I can help you.

Robyn | Shopify

Edited December 16, 2020

ggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg very good

Jully Shop
United States
Over 3 years using the app
September 14, 2020

long process also kind of confusing. Things wasnt organized to easy help set up the facebook store. but I would recommend it to people in near futrure

Generations Clothing LLC
United States
4 months using the app
Edited December 10, 2020

I am finding this extremely difficult to set up - the matter is still not resolved and because the issues are at the Facebook end, Shopify support is unable to fix. Update - Well, Facebook now connected but Instagram rejected .... worth neither the time nor the effort trying to fix - delete the one star. Update 2 - Facebook now disconnected with this message 'Something went wrong when attempting to connect your business manager. Please try again later.' Issues with this App are still not resolved

Alicia Mai
United Kingdom
Almost 4 years using the app
Meta replied November 7, 2020

Thanks for sharing your feedback! I can definitely understand how frustrating that may be. In that regard, I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

Edited October 4, 2020

It was very easy to setup however I had some items that were unable to be published however I believe that this was automated so I won't knock a start for that. I've reached out to the support team and I'm confident that they'll be able to help.

Upcycle
United States
4 months using the app
January 2, 2021

It's a lil difficult to start, but finally i could set up!. Deffinetly, it brings to me a new way to sell products to my costumers

Mi Espacio de Trabajo.Online
Spain
4 months using the app
December 17, 2023

Terrible. Really went downhill. Majority of my products are flagged for "missing size" and will not tag, when they do have sizes and are entered perfectly. Was never like this before. Huge disappintment.

Makenna’s Threads
United States
Almost 4 years using the app
Meta replied December 21, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support