Reviews (7,082)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for boosting business growth and enhancing social media integration. They appreciate its easy setup, product tagging features, and its role in increasing sales and brand visibility. The responsive customer support and effective management of inventory and sales are also noted as key benefits.

September 16, 2020

It’s took me several times I get it right, but once I did it flowed quite well. And now I’m able to connect my site with Instagram and expand me reach.

Lovely Leo Skincare
United States
3 months using the app
March 23, 2021

Just follow the steps provided and it will help you get going on your store. Keep to the plan of your store

Café Candelario
United States
3 months using the app
Edited September 19, 2020

EAST TO USE AND IT REALY BOOST MY ECOMMERCE JOURNEY. IT DID GREAT AND EASY! THANK YOU FOR THIS. GODBLESS!

Seen'nShop
Philippines
3 months using the app
December 20, 2020

fantastic thank-you facebook this really helped get my music career on the go. Can't say enough about it

7ele.vision
Canada
3 months using the app
September 6, 2020

With all the money Facebook has, one would think they would attempt at providing a user friendly service. What a joke.

Mileage Clothing Inc.
United States
3 months using the app
Meta replied September 6, 2020

Thank you for your feedback! I am going to send you an email so that we can look into the set up process together and answer any of your questions. -Emily, Shopify Support

February 1, 2021

The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.

Oil On My Hands
United States
3 months using the app
Meta replied February 2, 2021

Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support

Edited September 24, 2020

Once I decided it was ok to delete my existing commerce account and create a new one via Shopify info and products I felt better.

Hammer Head Swim Caps
United States
3 months using the app
February 17, 2021

For some reason, I got denied for using IG/FB Shopping and have tried for months to get the decision appealed and have heard NOTHING from support - still just denied with no explanation. SUCKS

SKUIFF© Apparel
South Africa
3 months using the app
Meta replied February 18, 2021

Thank you for sharing your review. I can understand how frustrating it can be to have your Instagram Shopping request denied. However, Shopify Support does not have any involvement in the decision or review process. Our app is simply reflecting the decision Facebook sends over. Your best bet is to get in touch with Facebook via their live chat to get more context around your review and what steps to take next. To contact Facebook, you can go to https://business.facebook.com/business/help and click on get started. Please note the get started button is only available subject to volume. So I recommend trying a few times throughout the day if the chat is not available to you. - Abdalla, Shopify Support

October 28, 2020

I used the old interface for my pixel? I discover this new. It was not realy intuitive for me but very quick to understand. Thanks.

MyTrendysh0p
Réunion
3 months using the app
February 5, 2021

I'm new to this and set up was easy. With these tools I'm hoping to get better with digital marketing.

FIRSTAHL
United States
3 months using the app