Reviews (8,197)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

March 1, 2021

It is one of the most effective sales channels if it is not the MOST as it is generating sales and creating the right exposure to increase demand

•SieLayStyLe•
Egypt
10 months using the app
November 7, 2020

non male sembra complicato all'inizio però è questione di 5 minuti. Leggete tutto ciò che accettate per non incorrere in sanzioni e penalizzazioni

cleanerwrist
Italy
24 days using the app
Edited March 13, 2021

The app is giving us a temporary error on Facebook when trying to setup checkout on Facebook & Instagram. Facebook support tells us that the bank is not supported. We tried Chase, Wells Fargo and BB&T for payments and all are giving the same temporary error since January. Facebook support is useless and we were told by Shopify support to contact Facebook! Here is the error on the last screen: "A temporary problem occurred when trying to complete your request. Please try again later." This is not acceptable.

Trovelle
United States
10 months using the app
Meta replied March 17, 2021

Thanks for taking the time to leave your review. That definitely sounds like a frustrating experience since Facebook was not able to help you with the error message or with adding your banking details. While we have no control over their payment methods/acceptance, I'd still like to ensure we have provided you the resources you need to contact them. I will be in touch shortly via email to connect with you. - Anna, Shopify Support

January 21, 2021

I use this app to help me effectively get products in front of customers with clear steps to then make a purchase.

Sleepless Jack Design
United States
10 months using the app
September 26, 2020

I enjoyed that it was very clear and that it was very quick to go threw. Please keep doing the same guys great job!!

shadyshadesofficial
Netherlands
10 months using the app
April 7, 2021

It started out fine until I got to the account manager and had some trouble, but looking into it now.

STxG
United States
10 months using the app
December 6, 2022

this app ruins the business and wast our time and energy. We can not link and sell on Instagram. It works with Facebook only. It says our shop meets all requirments. there are 3 bugs. 1. Verify your domain
We need to verify that you own the domain that you entered in your account. We'll walk you through the steps needed for verification, or you can submit a different domain for review
Appeal unsuccessful
Your review was unsuccessful. domain could not be connected to your shop. -> it is perfectly connected!! how can we set up our store without connecting it to shopify!!! Please think twice before you speak. 2. This website is not approved
Product unavailable on your website
To use this website, your products must be sold on the website connected to your account. -> they are pretty much 100% sold very clearly and surely. 4 year old boy can even see it. who does even ask for it withtou selling products!! 3. Your account has been rejected for a shop on Instagram
After reviewing your submitted domain, we found that it doesn't comply with our Commerce Eligibility Requirements. If you think there’s been a mistake, you can request another review. -> Like I said there is no problem to sell on Facebook. It says account quality is good. we have asked to review over and over. no improvement. is there any workers?

Global Ichiba
Japan
10 months using the app
Meta replied December 6, 2022

[December 7 Update]

Hi there!

Thank you for your patience as we investigated your issue. From my understanding, we have now successfully unblocked you, so you should be all set. Thank you for taking the time to leave a review and for using the Facebook & Instagram app!

Thanks,
Steve

January 11, 2021

Good. Easy to follow instructions. Good easy to follow instructions. Good. Easy to follow instructions. Good easy to follow instructions.

panopix
Australia
10 months using the app
January 21, 2021

It was a little confusing, but it got me to where I needed to be with this sales channel. Hopefully it does not change again.

Books N Boards
United States
Over 1 year using the app
Meta replied January 25, 2021

Thanks for sharing your feedback! I'm glad to hear that you were able to finish the setup. I wanted to share some useful resources with you! I’ve sent out to an email to you and hope to hear back from you. - Abdalla, Shopify Support

November 19, 2021

Worst app ever!!! I was forced to delete and re-download because there was an apparent Facebook error that not even support could fix. I re-downloaded and now I'm unable to connect with my existing commerce account as well as activate my Instagram channel which is already eligible for instagram shopping. So frustrated! This app needs to be fixed! You would think a billion dollar company would have the toolset to make stuff like this seemless. Why is this so difficult?

Sunrise Surf Shop
United States
10 months using the app
Meta replied November 22, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with re-setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify