Reviews (7,393)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

March 17, 2021

I can't even download this app, it's just showing the URL is wrong, it should be fixed as soon as possible.

Itzus Collections
United States
About 1 month using the app
Meta replied March 18, 2021

Thank you for taking the time to share your feedback. It sounds like you are experiencing some issues with assessing the app. I'd like to look into this further for you so I will be sending you an email shortly to ask for more details. - Anna, Shopify Support

October 29, 2021

the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time

praterapparel
United States
About 1 month using the app
Meta replied November 1, 2021

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

October 21, 2020

the set up is simple. i do not have any developing and designing training but it seems easy. i am still working around it but it seems easy

Mutara Africa Link Online Store (MALOS)
South Africa
About 1 month using the app
Edited October 24, 2020

I am just learning, this is my first time using, so real confused yet but I will get it! It like any other, just takes some time. It will come to me.

Rainy Day Crafter
United States
About 1 month using the app
May 16, 2021

Had a lot of problems but now for over two weeks-going three I can't publish any ads from Shopify via Facebook. I constantly get the same error message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." I tried multiple things, uninstalled the app, installed it again, disconnected my account, and connected it again, nothing really works.

Witch's Ayurvedic Brew
Netherlands
3 months using the app
Meta replied May 17, 2021

Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel.

It's totally understandable how this message can be concerning while trying to publish your Ads. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you!

Paola | Support Specialist

August 4, 2023

This is great and I have been using Facebook for many years and it helps me to connect with people friends family relatives throughout the world

Luckyoutlets
United States
3 days using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

June 3, 2021

It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves

Wei Joyeria
Mexico
About 1 month using the app
Meta replied June 7, 2021

Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist

August 1, 2023

Its going very well I'm having some issues with things but the support team makes sure that everything is taken care of

Your One Stop Shop
United States
3 days using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

December 9, 2020

so far so good. it is an easy set. i am green beginner so i will tell you later on when i am using it more often and gained experience

Blueauroras
Canada
About 1 month using the app
Edited October 8, 2020

i used this to sell my products online everyday online to my followers and eerone that i Know. i used this to sell my products online everyday online to my followers and eerone that i Know

The Big Mall SA
South Africa
3 days using the app