Reviews (7,400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.
Refine
-
By rating
Horrible App. DO. NOT. CONNECT. IT. I repeat: do not do it. Your Facebook ads account will be disabled and blocked for no reason. I had yet to set up any ads through this app and I sell pretty normal things, nothing controversial. My ads were working well up until I literally connected with this app. And as soon as I did, im blocked by Facebook. Shopify does nothing about it.
Thank you for taking the time to share your experience. I can definitely see how having your ad account disabled would be a stressful situation. Please know when it comes to ad account eligibility, Facebook has complete control over this so I'd like to share some resources with you to get in touch with Facebook. I will be reaching out to you via email shortly. - Anna, Shopify Support
Its a headace facebook is going to dies as its not focusing on its services anymore plz fix the issues everytime i try to connect my pixel account there is alwas an error message saying plz try again something went wrong
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
bon produit
Salut!
Merci d'avoir pris le temps de laisser un avis et vos commentaires. Nous apprécions d’avoir l’avis de nos clients !
Merci,
Prise en charge méta
Went through the process to 'Set up the new Facebook channel' multiple times. Each time it'd say 'You're all set!' and I'd be greeted with another 'Set up the new Facebook channel'.
On about the 8th time, as I'm writing a 1 star review, and it finally connects.
So frustrating.
Thanks for sharing your feedback! I'm glad to hear that the connection eventually worked. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jake, Shopify Support
There seems to be a problem with the app. I'm unable to install it to our store. This only happens with this app. I get a message like this... There’s no page at this address "Check the URL and try again, or use the search bar to find what you need."
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with getting the channel installed properly. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
When editing the description, it just completely deletes one random variant name, and then prevents me from being able to edit it back. Useless.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I like this app, it's useful and fast. Since many years I use Facebook. I love the way to know people.
Seems to connect really easily, no experience with it yet so more comments later. Hopefully this will integrate Shopify and Facebook.
"reinstall"
message
Hi "This page can't be loaded right now A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later."
A much improved app from the previous Facebook Channel from Shopify. HOWEVER, the method Shopify uses to create a product feed to populate the Product Catalog for Facebook/Instagram has ERRORS. Specifically, in Instagram Shopping only ONE variant will show up, seemingly at random and at times the most expensive variant, which can be a major deterrent when selling. I have large size variants showing up which obviously are priced higher than their smaller variants and with these current ISSUES a potential buyer would not even know that there are smaller, cheaper variants available. Also, the variant label itself (in my example, size) and unit amount (for example, 25g) is not mentioned anywhere under the product tabs in Instagram Shopping. Will edit this review once the above ISSUES are addressed.
Thanks for sharing your feedback! I'd love to take the time to go through those points with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support