Reviews (7,400)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

November 9, 2020

ajouter cette app pour avoir plus de vue sur ma boutique. et aussi pour vendre des produits sur ma boutique

skin belgium
Belgium
2 days using the app
December 30, 2020

I hope it will help me to reach new customers, I enjoy very much the new look, it is not easy at first, but I am getting used to it!

Bikinn
Israel
About 4 hours using the app
March 26, 2022

I would give Minus Five stars for FB, nightmare to use, you never know when you get restricted/banned for no apparent reasons.

outrecker
Bahrain
2 days using the app
Meta replied March 28, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, suspensions and bans it is completely handled by Facebook and Shopify has no hand in these decisions whatsoever. However, I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

September 28, 2022

0 star!! I can't connect to my Facebook account, the support of Shopify no know the cause, I remove this app!!!

Pluthome
France
1 day using the app
Meta replied September 29, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to leave a review. I am sorry to hear that you are having an issue with connecting your accounts in the Facebook channel. I would be happy to follow up with you via email to troubleshoot this on our end, however we will need the channel to be re-installed to do so. Looking forward to helping you with connecting, and talk soon.

Charlotte | Shopify

January 18, 2021

It was easy to install and use, intuitive and straightforward. Looking forward to seeing the revenue stream that comes from it.

Snooze Store NZ
New Zealand
About 3 hours using the app
February 3, 2021

It is very easy to setup, but I can't say anything about other functionalities as I have just started.

LittleBabyBay
Germany
About 3 hours using the app
December 30, 2020

shopifyとfacebookとの連携機能が簡単に利用できましたので、重宝しています。接続はガイドに従うだけで考えることもなかったので良かったです。インスタグラムとの連携も簡単でした。無料なので使ったほうがいいです。

ADZUKI TRADING
Japan
About 3 hours using the app
October 16, 2020

I use this app to help me control my ad spending, and the I can be able to decide and take actions on my business.

The Snazzy Stuff
Portugal
1 day using the app
February 25, 2021

First time user and i dont know how tit gonna work for me. but im excited and look forward to get som positiv benefits of this app.

www.shop-hannahmartin.com
Germany
3 days using the app
Meta replied February 26, 2021

Thanks for sharing your feedback! I've sent along an email to you with some resources about how you can get started selling and driving sales on Instagram and Facebook. If you have any questions, you can respond right to that email! Looking forward to hearing from you. - Jake, Shopify Support

September 18, 2023

Per mettersi in contatto con l'assistenza devi fare le olimpiadi, assurdo che un Social Network con milioni di utenti non abbia un servizio diretto di assistenza tutto si risolve con paginette inutili che non soluzionano niente. Un elefante burocratico che sputa sul piatto dove mangia, perche' gli utenti sono quelli che gli permettono di esistere. Atteggiamento che non saprei definire bene in che categoria collocarlo, comunque pessimo.

PUNK TRIBU ARTISTIC T-SHIRTS BY EMLNO
Spain
1 day using the app
Meta replied September 22, 2023

Ciao!

Grazie per aver dedicato del tempo per lasciare una recensione. Vorremmo aiutarti con una risoluzione.

Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile.

Grazie,
[Metasupporto]