Reviews (8,298)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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HI.3 DAYS AGO YOUR APPLICATION CHARGE SOME FEE FROM MY CREDIT CARD. BUT I NEVER PUT MY INFORMATION. HOW IS IT POSSIBLE? MY BANK INFIRM ME AND I CANNOT FIND ANY PLACE WHERE I LUNCH MY COMPLAINT SO I AM MENTIONING MINE COMPLAINT HERE IN REVIEW. GUIDE ME ON HOW I CAN GET BACK YOUR CHARGED FEE. MY EMAIL ID IS NABEELFSD@GMAIL.COM
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Would like a more robust bulk editor. Would like to see images change when users look at variants. Mailing setup can be cumbersome.
it's a nightmare to setup, terrible privacy issues, Meta will edit all your products, all your clients e-mails, phone numbers and addresses.
Shopify will get to read all your facebook and instagram messages in return.
it's a horrible idea!
Hi there!
Paola here with Shopify. Thank you for taking the time to let us know about your experience. We really appreciate that!
I completely understand your privacy concerns! The permissions requested are vetted by both Shopify and Meta privacy teams so that they are appropriate to do the tasks requested and nothing more. These types of permissions allow services like automated responses, related searches and in some instances continued conversations. Many similar predictive text algorithms are already in place in everyday life. Rest assured, however, that Shopify takes privacy matters very seriously.
I will be reaching out to you shortly with more details on how to get the channel setup and to answer any further privacy concern you may have.
I look forward to speaking to you!
Paola | Shopify
I cant use to Facebook shop, Instagram shop. i dont know. Build Credit. I make 1.3K person my page. If access More Person that. Facebook told me talk to shopify. shopify told me talk to Facebook
How can i do that. Plz tell me.
Hi there,
William here from Shopify support. I recognize that you did not receive the level of support you're expecting, I'll reach out to you via email to make this right. Any feedback you provide will be passed on to the developers as well.
William | Shopify Support Specialist
SIMPLESMENTE UM LIXO DE APP, PQP COMO ME ESTRESSEI COM ESSA MERDA, SUPORTE UM LIXO, TOMEI BLOCK EM TUDO SEM MOTIVO, NAO CONSIGO NEM MUDAR O PIXEL CONECTADO A MINHA LOJA. IMPOSSIVEL VERIFICAR SUA CONTA SE VC ESTÁ COMEÇANDO, UMA PERDA DE TEMPO E TBM DE GRANA, POIS DEIXEI DE VENDER ESSES DIAS POR CAUSA DISSO AQUI!
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
[MetaSuporte].
It's been months this app isn't working. Questions re all over the web but NO ANSWER Nothing works, facebook. And when we mail you you just send us the tutorial. Don't you think we tried dozens of times already ?
Thank you for leaving a review and sharing your experience. I'd like to hear more about the issues you are currently facing to ensure you are set up, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support
The problem w/ this app is when you deny the juices and food I sell there is no one to communicate.
Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to share resources on contacting Facebook to appeal not approved products, and will be in touch by email shortly to provide further details. - Veena, Shopify Support
Easy to understand. Will look forward to referring back to this app for help should I need it... very probable
The app is ok but its gets a little overwhelming to navigate. I wish Facebook could have two separate apps for personal and business page
Good app. Easier to use. Connects to accounts by a click, faster and better for website mobile users.
Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Jamilah, Shopify Support