Reviews (7,399)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

November 21, 2020

I was going to replace the legacy interface to my Facebook shop but this created a new page, I have many existing followers but it would not connect to that page, If you start from scratch it would not be a problem. I also do not like that it appears to require sharing customer contact information, there should be a separate opt-in for customers, I don't want them bombarded by facebook.

Half Moon Stitchery
United States
About 1 hour using the app
Meta replied November 23, 2020

Thank you for sharing your feedback! I'd like to hear more about the issues you were experiencing while trying to connect your Facebook page. I'd also like the opportunity to discuss the required permissions the app needs in order to function. I will be in touch via email soon. - Anna, Shopify Support

February 16, 2023

Einrichten ging einfach und schnell - Geld für eine Ad Schaltung bezahlt - aber das grosse Zucker-Finale kam, mir wurde gleich das FACEBOOK Konto G E S P E R R T - toller Einstieg, für mich nicht besonders vertrauenserweckend, nachdem man alle Daten eingegeben hat.

AUMAKU
Germany
About 1 hour using the app
Meta replied May 4, 2023

Hi!
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten Ihnen bei einer Lösung behilflich sein. Bitte kontaktieren Sie unser Business-Support-Team über diesen Link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, damit wir uns direkt mit Ihnen in Verbindung setzen und sicherstellen können, dass Sie die bestmögliche Erfahrung machen.

Danke schön,
[Meta-Unterstützung].

September 20, 2020

I used this app to connect with Shopify. This has helped us to leverage on social media as an application to promote our brand.

erda.co.nz
New Zealand
About 1 hour using the app
Meta replied September 21, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

January 30, 2021

This app was very simple to set up, definitely look forward to what it will bring to the business. Thanks!

House of J'adore
United States
About 1 hour using the app
March 1, 2021

still learning, i did however struggle to sort out the facebook pixel, but i overcame and im ready to start selling

THE LIVSTORE
South Africa
About 1 hour using the app
October 13, 2020

Very quick and easy to integrate. Very easy to set up and easy to use. It has saved our team so much time. I would highly recommend it!

Kent Brushes
United Kingdom
About 1 hour using the app
April 3, 2021

This app like many of the other apps on shopify simply does not work. Shopify blames FB and FB blames shopify and the end customer ends up with nothing.

Blue Craft Coffee Roasters
United States
About 1 hour using the app
January 15, 2021

Very easy and straightforward to connect my Shopify store and my Facebook channel. Errors are easily fixed as noted in the information.

theditedline
Canada
About 1 hour using the app
July 27, 2022

i am trying to add Meta pixel and it is not showing me option to create a pixel in the facebook channel also its not reachable through preferences.

heirville
United States
About 1 hour using the app
Meta replied July 28, 2022

Hi there!

Ashley here with Shopify! Thank you for taking the time to let us know about your experience with the app. I completely understand how frustrating this situation is. I will be reaching out to you by email shortly so we can work together to resolve this.

I look forward to chatting with you!

Ashley | Shopify Support

November 21, 2020

first time installing it, It connected to Fb fast and easy as could be .thankfully easy. seems to have no issues so far.

ArtVictim
United States
About 1 hour using the app