Reviews (7,900)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

September 28, 2021

Comme beaucoup de personnes, compte marchand refusé sans aucune explication et sans moyen de réexaminer le compte.

Glossy Résine
France
19 days using the app
June 28, 2022

The integration wasn't difficult, and I got my first order from FB on Sunday... fulfilled it and shipped it on Monday. Shopify has yet to sync the information to FB that the order has shipped, so FB has yet to actually pay me for it. Shopify says it's FB problem and FB says it's Shopify's problem. And looking back through forums this is a very old problem. So why is this integration still being offered when it is obviously broken? And my problem has been given over to the "market place team" but I can't actually talk to them to see what's going on, and I have one day left before FB cancels the order as not shipped. This is really frustrating.

QuarterAcreOrchids
United States
About 1 month using the app
Meta replied June 29, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

October 28, 2020

I like how easy it was to set up facebook and instagram shopping. It was quick and easy besides the fact it was difficult to update my Facebook Privacy

xmoonlia
United States
18 days using the app
January 11, 2021

funciona bastante bien, facil y rapido lo recomiendo, tambien facilira la conexion de tus redes sociales

captains&mermaids
Chile
1 day using the app
September 4, 2020

Horrible. It's been a week and i still can't get by facebook terms to load. Forever thinking on the spinning wheel.

backhouse fragrances
United States
19 days using the app
Meta replied September 5, 2020

Thank you for your feedback! It sounds like you are having trouble with the set up process. This is likely a browser-related issue, but I will send you an email shortly so that we can look into this together. -Emily, Shopify Support

October 6, 2020

Muito bom gostei bastante desta nova experiências com o novo canal do facebook. confesso que me surpreendeu bastante!

Dasili Shop
Brazil
18 days using the app
May 5, 2023

This Facebook account is restricted fhfgh fgh fghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfgh

alex hali children
Algeria
1 day using the app
Meta replied May 11, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 11, 2020

great for now ......................................................................................

ShopPlusChoice
Uganda
18 days using the app
January 25, 2021

Olá, ótima experiência, primeira vez que estou configurando minha loja com o canal Facebook, e tudo isso tem me deixado motivado para continuar fazendo o que estou fazendo. Enfim, adorei!

AndaiáMix
Brazil
18 days using the app
Edited April 3, 2021

I use Facebook pixel to help control my business Facebook pixel is very good business owners should have Facebook pixel all the time

WillSmithZona
United States
1 day using the app