Reviews (8,320)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

November 9, 2020

Easy to use and very helpful I just all accounts would link up but I understand why it has to be done manually

Intunez
United States
About 2 months using the app
March 30, 2021

I believe that it was easier to set things up on Shopify because of the integration partnership that provides easy access.

ArtdotComma
United States
About 2 months using the app
July 19, 2023

It's kind great but I have a lot of difficulties because when I start it disable my account to make ads for almost 2 months until I figret out the problem.

MM-Phoenix
United States
About 2 months using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

September 12, 2020

Awesome!!!! Très bien et superbe. Cela m'a permis de faire plus de marketing et atteindre les différentes personnes qui m’intéressent.

Soins et Bien-Être SHOP
France
About 2 months using the app
August 11, 2022

I've been on Facebook with my personal account for years, as I'm sure everyone else has. I literally thought, despite the negative reviews, that it would be good to advertise with them also. NOPE, I should have listened and getting support from Facebook is a mystery. My ad was approved and then a couple of days later it was rejected. I'm figuring out now that it's because I sell ladies lingerie, which by the way, was nowhere in the ad. Only Jewelry, a dress, and Jeans!! So I can't advertise. I just unsynced the FB from the Shopify period. A total letdown. I'm not selling porn. It's bras and panties and lingerie which is NOT even in the video ad. Geez. No support from them and Shopify can't help because FB is a 3rd party. Same thing with Pinterest but they didn't ban me, just keep emailing me that the underclothing is violating their policy. Makes you want to give up. SHOPIFY SUPPORT you do not have to respond here that you will contact me. I've been to your support a couple of times. You can't help either. It's a 3rd Party. I just want to warn folks about Facebook and its mysterious policies that do not match up to the great things you are selling. I really saw all the negative reviews and jumped in anyway like an idiot.

PheLin Good Fashions
United States
About 2 months using the app
August 2, 2023

Je recomande facebook comme un cannal parce que facebook est une grande site que acceuille plus de visiteur par jours. Merci davance

DELTA-DIGITAL-SHOP
Canada
About 2 months using the app
Meta replied August 18, 2023

Salut!

Merci d'avoir pris le temps de laisser un avis et de partager votre expérience avec nous. Nous apprécions avoir des nouvelles de nos clients!

Merci,
[Méta-soutien].

March 30, 2021

j'ai utilisé cette application pour connecter ma boutique mais je n'ai pas encore commencé à travailler sur Facebook je manque de repaire avec le pixel de facebook

LEHARËM
France
About 2 months using the app
October 12, 2020

"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.

mellowiser
Sweden
About 2 months using the app
Meta replied October 13, 2020

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you were receiving an error message while going through the set up process. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of our app. - Anna, Shopify Support

January 20, 2021

As a learner on ecommerce i struggled getting everything matched and working correctly. I am not fully there and content , yet. But i will succeed.

Lilyz Closet
New Zealand
About 2 months using the app
November 9, 2020

I didn't use it before, so I have no experience about it , Please introduce it to me more ,, thanks thank

Mondowa 出雲百貨
Hong Kong SAR
About 2 months using the app