Reviews (8,385)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

December 1, 2020

I like the new features and how well it is organized. Everything is working well and it was a smooth transition from the old to the new channel.

Kabartsy
United States
41 minutes using the app
November 2, 2020

I used this to ap to link to my website - very easy to set up. I would recommend using this to link both platforms.

Jane Keith Designs
United Kingdom
39 minutes using the app
December 10, 2021

This is ridiculous. As a disabled artists I’ve been trying so hard to get my shop connected and I’m getting nowhere with no support.

Lunar Splendor
Canada
About 8 hours using the app
Meta replied December 13, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Facebook channel. I'm going to follow up with you in an email to open up lines of communication and see where I can help.

Adil | Shopify

November 16, 2020

it was a little challenging because it didnt immediately connect with my business accounts so i have to disconnect everything and start over.

Kidd's Pop Shop
United States
About 17 hours using the app
Meta replied November 17, 2020

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of the app. - Anna, Shopify Support

March 9, 2021

Minister to people about the word of God and promote my Heaven Sent Candle. This is what God has called me to do and I really enjoy doing this

Heaven Sent Candle
United States
32 minutes using the app
Edited November 17, 2020

I am not entirely certain what rights Facebook receives by setting up this Facebook channel - no doubt they were outlined during the enrollment process, but I didn't pay close attention. It seemed some permissions I was unwilling to give - and probably didn't understand - were for set up - As I need this kind of help and basically trust Facebook I went along with the program. Let's see the results!

indiaarchivemusic.com
United States
32 minutes using the app
October 14, 2020

very good app, easy to use, very easy to set up . I would recommend this to other users . Thank you very

Fill n Squeeze
United Kingdom
31 minutes using the app
March 16, 2021

It could be so much easier than this... I really dont like the app. Let me just connect my Pixel ID! It worked fine. Now I dont even have any Events on my page.

Das Tree Shirt
Germany
About 7 hours using the app
Meta replied March 18, 2021

Thanks for your feedback. I can definitely see why it is important to ensure your pixel is connected so you can market your business. I will be sending you an email soon to ask for more details on the issues you are currently facing. Looking forward to hearing back. - Anna, Shopify Support

February 24, 2021

It has been very easy. Instructions are on the point. Even though I was very tired and didn't feel like setting up, it was worth it and very easy and quick to set up. Very pleased.

Quote Me On It
United States
29 minutes using the app
February 8, 2021

This is an easy to use app when connecting the facebook channel to instagram and shopify. Thank you

simplyfrenchvintage
France
29 minutes using the app