Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and professional appearance it lends to their websites. The direct customer communication via WhatsApp chat is highly valued, as are the FAQ and order tracking features for reducing customer queries and improving customer experience. Merchants also commend the time-saving benefits and responsive support. However, they suggest enhancements like more language options, FAQ customization, and removal of app branding. Despite being free, it's favorably compared to paid alternatives.

December 12, 2020

One button to literally solve all your customer touch points - from FAQ, to be able to direct chats on whatsapp to check order status. This is reducing manual effort by almost 50%. Also my team had an amazing support from the oneprime team. Sachin helped us almost instantly for lot of good custom solution. You should definitely reach out to them for customized solutions. The dashboard may look a little basic but trust me when you speak with their support they can do whole lot of things to help you as per your business requirements.

Leafy Island
India
About 1 month using the app
Oneprime, Inc. replied December 14, 2020

Thanks so much for taking the time to leave a review! Happy to see you reduce your manual effort by 50% already. We look forward to working with you!

December 23, 2021

Thanks for all, easy to use, load fast! Thanks for all, easy to use, load fast! Thanks for all, easy to use, load fast!

BBdoll
United States
26 days using the app
February 11, 2021

I used this app to create a quick faq and track order page. It helps you get it set up quickly and you can add more to it as needed

Finn And Harley
United States
22 days using the app
October 7, 2021

Great app, easy installation and intuitive interface! Can set many custom service operators with Whatsapp or Facebook Messengers for free!
Absolutely recommended!

Корея Лайфхак
South Korea
19 days using the app
October 27, 2021

Great app! Simple to integrate and to use. Very effective. All questions answered, and well distrubeted.

Cristina Campos
Portugal
18 days using the app
February 4, 2021

Perfect app, EXACTLY what I need. And... Free!!!! No limit questions or Categories... Best FAQ app + Chat Bot. La app perfecta, Gratis y sin limite de preguntas, categorías o lo que sea... Te ofrece un chat que funciona a las mil maravillas. Recomendable 100%.

Caricaturame
Spain
11 days using the app
March 6, 2021

does exactly what it says on the tin, clear and easy to use and whats more its free (and does more than some of the paid for apps out there) have to say this product is incredible and i had a fully operational help centre set up in less than 10 minutes. Happy to help the creators with any further app testing if required as im thoroughly impressed

Safe Shoppers Network
United Kingdom
10 days using the app
November 28, 2020

Very usefull and Also very Light app with Most Features, I Strongly Recommened to all Must Install Guys

Auto Maxxx
India
9 days using the app
February 6, 2021

I like the all in one aspect of this app ! However just few things to enhance after a quick first look : -Changing the buttons color is not possible (for the Tracking or Contact us) only the background of the page.
-FAQ : instead of opening a new page when clicking on a question, it would be great that the answer would just be visible below the question after the click.
-Faqprime logo on every page is a bummer.

MyCustomConsole
United Arab Emirates
6 months using the app
Edited January 25, 2021

Superb customer service! Very awesome apps too! Tried and tested, you can download if you want your CS automated!

Anew Official
Malaysia
6 days using the app