Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and professional appearance it lends to their websites. The direct customer communication via WhatsApp chat is highly valued, as are the FAQ and order tracking features for reducing customer queries and improving customer experience. Merchants also commend the time-saving benefits and responsive support. However, they suggest enhancements like more language options, FAQ customization, and removal of app branding. Despite being free, it's favorably compared to paid alternatives.

January 9, 2022

This is a great plug-in that integrates a variety of functions to effectively improve customer experience. The key is that it is free, and similar plug-ins are charged. Thank you to the developer! ! Works great so far, recommend! !

Winsome Wig
China
3 months using the app
December 14, 2020

OMW I am soooo impressed with this app. Can't believe I found the perfect Chat, Track all in one app. Will be helping so much with unnecessary Q& A and saving me so much time to do the other important things Thank you for an awesome app :)

Zia-Luh Online Shop
South Africa
3 months using the app
Oneprime, Inc. replied December 14, 2020

Thanks for the review 💕 So happy to hear that you found Faqprime Lite to be a perfect app to automate your customer support and save much of your time! Best of luck with your Automated customer support and reducing support tickets.

April 1, 2021

Tha app is reaaly awesome, it would be great if you can add more features like the possibility to change the order of FAQ / WA / Contact / Etc. Change de color of the font of the bottom links, a few things extra would be great!

Estilo Quilombero
Peru
3 months using the app
December 2, 2020

I love how you can easily set up tracking of orders along with customer support under one application. The Whatsapp option comes in really handy!

Kepris X
India
2 months using the app
Oneprime, Inc. replied December 5, 2020

Thanks for your review and trying all the features i.e. Whatsapp, Order Status, FAQs and contact us. Feel free to contact.

January 5, 2021

VERY NICE APP .ITS FREE AND TRACKING IS VERY ACCURATE WITH WHATSAPP SHARE AND ALL FEATURES.ITS A VERY UNIQUE APP.

Trends m@rt
India
2 months using the app
February 21, 2021

Gostei muito do aplicativo, só não amei porque na área de botons de seguir não colocaram o facebook e seria muito util.

Lazzuli
Brazil
2 months using the app
January 22, 2021

Amazing customer service and help five stars ! and the app is FREE! I totally recommend this great features

Lovepawz
United States
2 months using the app
Edited February 4, 2021

Muy buena aplicación, el servicio al cliente me sorprendió, muy eficiente. Me ayudaron con un cambio en la traducción dentro de la app, de manera fácil y en muy poco tiempo. Quedo muy agradecido y les deseo mucho éxito con la aplicación por que hacen un gran trabajo.

Tienda Johndog
Ecuador
About 2 months using the app
Edited February 26, 2021

Easy, beautiful, and useful!! Could put the Whatsapp button outside? with the genuine Whatsapp icon?

Simply Love
United Kingdom
About 2 months using the app
Edited June 10, 2021

I am a new ecommerce entrepreneur. This app has multiple options in a single app; they are (1) Shipping Track, (2) Watsap Chat (3) FAQs (4) Contact us. It is so nice and simplified. I strongly recommend this app

iStore129
India
About 2 months using the app