Reviews (2,031)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this reviews app as easy to set up, intuitive, and well integrated with Shopify, even after migrations. They like the clean, branded look of widgets and emails, plus strong photo/video and store‑level review features across product, collection, and testimonial pages. Automations, incentives, and deep customization are praised, as is simple review importing. Many highlight responsive, hands‑on support and feel the pricing is fair for the features.
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We've been using Fera for a while now and overall are very pleased. When we've had issues (such as when we changed our theme) the support team replied and fixed the problems quickly.
Holding merchant reviews hostage unless you pay more! DO NOT install this app. Even while actively paying a monthly subscription fee, Fera completely hid my front-end review widgets from my storefront because an outgoing email quota was reached. A review app should only stop sending automated emails when hitting a limit; it should never silently disable basic display functionality that merchants pay for. Support refused to restore my store's widgets unless I upgraded to a higher tier, leaving my review pages broken for months while continuing to charge my card. This predatory practice destroyed my store's social proof and cost me significant sales.
Hi there,
We’re sorry for the frustration this caused. We did display notifications about the usage limit, but we understand they weren’t clear enough.
We’ve also refunded the four months in question as a goodwill gesture and are reviewing how we communicate these limits to make sure this is clearer going forward.
Plus, our support team has also exported your reviews, so we aren't holding the reviews hostage.
All the best and wishing you good luck for your business moving forward.
Really happy with Fera so far. It was easy to set up, looks great on our Shopify store, and makes collecting customer reviews simple.
The photo review feature is a nice touch and everything has worked reliably. Definitely worth checking out if you're looking for a review app.
Thank you so much for your review! We’re really happy to hear that Fera was easy to set up and is working well for your Shopify store. Thanks again for being part of the Fera community!
whole review on website get hid without any notification and stays hidden for days till through sales numbers you realize and start investigating, and it turns out that FERA just hid on your store support is only available on given timing other timing you are just on your on - i built my 2 years reviews around this app and it was mistake
Holden was extremely helpful helping me with questions that I had regarding incentives through Fera!
Excellent customer support! Holden went above and beyond to help me transfer my reviews from my previous store to Shopify. He was responsive, professional, and made the entire process incredibly easy. He even provided a backup CSV file and ensured everything was working correctly. I truly appreciate the support and highly recommend Fera Reviews.
Thanks so much for your review and recommendation! We’re really happy to hear that our support team met your expectations and helped you throughout the whole process. We’re always here to help!
Great customer service and help articles for all my review needs.
Thanks so much for your feedback! We’re happy to hear that our support team and help articles have been useful for you.
Fera has been a great addition to my Shopify store. Any issue I have had I have either chatted or emailed with them and they answer right away - yes with real people. They immediately attended to the technical issues I had and fixed everything up very quickly. It is a user friendly app and reasonably priced. Highly recommend.
Thanks so much for the wonderful feedback! We completely understand how important it is to get support from real people when you need help, so we’re really happy to hear that our team was able to quickly resolve your issues.
Thanks again for your recommendation and for being part of Fera!
Works seamlessly with Shopify!!!
A bit pricey but it's a very high quality service
