Reviews (2,026)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to install, configure, and import reviews, with intuitive, well-designed widgets that boost trust, social proof, and conversions. They like the flexible display options for product, store, photo, and video reviews, plus reliable automations for collecting more reviews with incentives. Many consider it good value, use it across multiple stores, and praise the fast, hands-on support and helpful documentation.
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We've been using Fera for a while now and overall are very pleased. When we've had issues (such as when we changed our theme) the support team replied and fixed the problems quickly.
Holding merchant reviews hostage unless you pay more! DO NOT install this app. Even while actively paying a monthly subscription fee, Fera completely hid my front-end review widgets from my storefront because an outgoing email quota was reached. A review app should only stop sending automated emails when hitting a limit; it should never silently disable basic display functionality that merchants pay for. Support refused to restore my store's widgets unless I upgraded to a higher tier, leaving my review pages broken for months while continuing to charge my card. This predatory practice destroyed my store's social proof and cost me significant sales.
Hi there,
We’re sorry for the frustration this caused. We did display notifications about the usage limit, but we understand they weren’t clear enough.
We’ve also refunded the four months in question as a goodwill gesture and are reviewing how we communicate these limits to make sure this is clearer going forward.
Plus, our support team has also exported your reviews, so we aren't holding the reviews hostage.
All the best and wishing you good luck for your business moving forward.
So handy! It moved ALL my reviews from Etsy over to Shopify (no other apps did it properly). Also the best customer service I've seen to date, more than once.
Roel and Mercy went above and beyond to help me troubleshoot a nontraditional donation page. With their expertise, I now have a fantastic addition to my store! Thank you so much!
I really appreciated being able to get help with adding the stars to my products. The help was very fast and very professional.
Holden was extremely helpful helping me with questions that I had regarding incentives through Fera!
Really happy with Fera so far. It was easy to set up, looks great on our Shopify store, and makes collecting customer reviews simple.
The photo review feature is a nice touch and everything has worked reliably. Definitely worth checking out if you're looking for a review app.
Thank you so much for your review! We’re really happy to hear that Fera was easy to set up and is working well for your Shopify store. Thanks again for being part of the Fera community!
Great customer service and help articles for all my review needs.
Thanks so much for your feedback! We’re happy to hear that our support team and help articles have been useful for you.
whole review on website get hid without any notification and stays hidden for days till through sales numbers you realize and start investigating, and it turns out that FERA just hid on your store support is only available on given timing other timing you are just on your on - i built my 2 years reviews around this app and it was mistake
Excellent customer support! Holden went above and beyond to help me transfer my reviews from my previous store to Shopify. He was responsive, professional, and made the entire process incredibly easy. He even provided a backup CSV file and ensured everything was working correctly. I truly appreciate the support and highly recommend Fera Reviews.
Thanks so much for your review and recommendation! We’re really happy to hear that our support team met your expectations and helped you throughout the whole process. We’re always here to help!
