Reviews (5,990)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and trust through its review management system, noting increased sales and better Google rankings. Key features include customizable review widgets, the ability to import reviews from platforms like Amazon and Etsy, and automated review requests. The app is also praised for its user-friendly interface and seamless integration with Shopify. Exceptional customer support is frequently highlighted, with the team providing quick, knowledgeable assistance and customized solutions.

August 5, 2024

This is a great app! We've been using it for over a year, and our little pottery studio has racked up almost 1500 reviews. We worked with Fera's support team to reposition where the reviews show up on our site so that they can more easily be seen by customers browsing for our pots. We have a very loyal and appreciative customer base, but I think all the positive reviews really help us get more first time orders.

Wakefield Handmade
United States
Over 2 years using the app
September 2, 2024

When we ran into trouble Roel stepped right in and helped us troubleshoot and solve the problem quickly. All this on a major holiday! So grateful for the quick and knowledgable help and support! Made our day

CandaScent Labs
United States
Almost 3 years using the app
November 4, 2024

I needed help, badly, i reached out in the chat box, never know what I am going to get, I am not a computer savvy person, but I find many providers have chat people who don't know whats going on. These guys totally rocked. Holden took care of me. I made some errors a few times, things were my fault, and he got me through. I am very appreciative for his excellent service and getting it done.

There's reviews up on my website! Thanks Fera!

FULLON Plant Pro
United States
20 days using the app
September 20, 2024

This is an awesome app. It allows my customers to give their feedback. And for future shoppers to see.

VJ Bedazzled Jewelry
United States
Over 2 years using the app
November 1, 2024

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Juci Roots
United States
About 1 year using the app
August 27, 2024

What a great experience with this app! I needed some help with the set up of some tinge and the team members helped me so fast! Awesome experience working with this app!

Be in Love
United States
Almost 2 years using the app
August 26, 2024

Just awesome for our business as we can reply via our own words or the amazing AI, and it is visable on our website for future business too.

Easy to use

Tahitian Lime
Australia
Almost 3 years using the app
August 21, 2024

I've been using the free Fera plan for a while now on my site https://inspiredspark.com.au/ and am super happy with the funtionality. Their chat support is exceptional and there whern you need it.

Inspired Spark
Australia
Over 1 year using the app
August 16, 2024

Fera was easy to set up and I started getting reviews right away. I needed help installing a widget to my front page and an agent was available in less than a minute to walk me through it.

Elizabeth Wade Studio
United States
12 months using the app
October 10, 2024

Excellent service, always available. Great problem solvers.

Forgano
United States
Over 2 years using the app