Reviews (5,999)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for showcasing customer reviews effectively on their websites. It supports automated, customizable review request emails and allows importing reviews from platforms like Etsy and Amazon. The inclusion of customer photos and videos adds authenticity, and the flexible widgets are easy to adapt for non-tech-savvy users. Seamless integration and responsive customer support are also key highlights.

November 1, 2024

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge ...

Juci Roots
United States
About 1 year using the app
January 28, 2025

Easy to work with

3scentscandles
United States
4 months using the app
December 11, 2024

Loving this app! Customer service is great! Thank you!

Wake Up & Glow
Canada
About 2 months using the app
November 25, 2024

Great customer service. Roel is super nice and reactive!

The Memorists
Canada
4 months using the app
December 1, 2024

excited to try

Espresso Beauty
United States
3 months using the app
October 31, 2024

Roel Help me a lot. Thanks to him

Plazasoftware
United Kingdom
Almost 5 years using the app
January 16, 2025

Just installed the app. Amazing customer service. App is really easy to use

Valérie Simon
Canada
About 20 hours using the app
January 11, 2025

Set up was really easy. I was hesitant at first, but it worked very well. What I appreciated most was that it allowed me to send a one-time review request to historical customers (those that had previously placed orders).

Amazing Awaze
United States
26 minutes using the app
November 22, 2024

Really great support

Kiddie Majigs
South Africa
Almost 3 years using the app
October 17, 2024

I had a great experience with Mercy from Fera's customer support! She was attentive and knowledgeable, addressing all my concerns with patience. Her exceptional service made the process seamless. Thank you, Mercy!

The Rewind
Lebanon
8 months using the app