Reviews (5,999)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for showcasing customer reviews effectively on their websites. It supports automated, customizable review request emails and allows importing reviews from platforms like Etsy and Amazon. The inclusion of customer photos and videos adds authenticity, and the flexible widgets are easy to adapt for non-tech-savvy users. Seamless integration and responsive customer support are also key highlights.

November 18, 2024

The support team was incredibly helpful and responsive. They addressed my concerns quickly and provided clear solutions. Their professionalism and friendly attitude made the entire experience smooth and stress-free. Highly appreciate their efforts!

BestSelf Co.
United States
About 2 months using the app
November 4, 2024

I needed help, badly, i reached out in the chat box, never know what I am going to get, I am not a computer savvy person, but I find many providers have chat people who don't know whats going on. These guys totally rocked. Holden took care of me. I made some errors a few times, things were my fault, and he got me through. I am very appreciative for his excellent service and getting it done.

There's reviews up on my website! Thanks Fera!

FULLON Plant Pro
United States
20 days using the app
January 8, 2025

Such a convenient app, user friendly and auto syncs customer reviews! Support team answered my question right away in one response my issue was resolved!!

JOLLY
United States
2 days using the app
November 20, 2024

Holden went above and beyond to fix my store issues. Amazing customer service and definitely can highly recommend this app.

Moonglo
United Kingdom
4 months using the app
November 9, 2024

I love it! We even have options for how the reviews appear on our site.
A big Thank You!

Groovy Good Gadgets
United States
3 months using the app
December 17, 2024

always used it very good

LADYBUGLASHES
United Kingdom
About 2 months using the app
January 10, 2025

Great Support, great app!

SEALED®
Germany
Over 3 years using the app
November 1, 2024

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Juci Roots
United States
About 1 year using the app
January 28, 2025

Easy to work with

3scentscandles
United States
4 months using the app
December 11, 2024

Loving this app! Customer service is great! Thank you!

Wake Up & Glow
Canada
About 2 months using the app