Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, customization options, and email history tracking. It's highly praised for its automated emails for purchase confirmations, abandoned cart reminders, and review requests. The app offers a free plan for up to 50 emails/month, making it suitable for small businesses. Merchants commend the customer service for their prompt and helpful responses. It's been successfully used to boost sales, recover abandoned carts, and gather customer reviews. Merchants find it versatile, fairly priced, and good value for money.

September 15, 2015

I recently began using Follow Up app to send requests out to customers for reviews. It has definitely encouraged more customer reviews and I am very happy with that and the app itself. It was easy to use.

Shopping For A Change 4
United States
About 4 years using the app
December 18, 2015

Great addition to our ecommerce experience. Follow Up Emails keep our customers engaged, we've had some very positive feedback from our customers since setting up this app.

Wild Zora
United States
Over 3 years using the app
November 30, 2015

Very easy to configure the emails we required and I'm sure they will assist in retaining Customers while monitoring their satisfaction levels...

The free plan suits our business for now but would be happy to upgrade if demand warrants it...

Vivienhaley
Australia
Over 3 years using the app
July 22, 2015

Exactly what I needed! thanks guys keep up the great work!
So easy to use and setup!
Would be great if you can make your Medium plan cheaper, I'd certainly give it a go!

Grip It Australia
Australia
Over 2 years using the app
Edited July 9, 2016

I am currently using the Basic version which is very suitable for my business. All the features of the Basic plan is awesome. The app is very easy to use. The abandoned cart feature is awesome and I especially like that you can schedule the time the emails are sent.

Shoelimitless
United States
Over 2 years using the app
September 4, 2015

Excellent customer service which is highly appreciated! The app works as intended and would highly recommend to other businesses.

Velean Passion
United States
Over 1 year using the app
June 8, 2015

super easy to use, easy to set up, and works perfectly! one of the top apps in the app store!!

AllGlass.com
United States
Over 1 year using the app
October 1, 2023

Ich habe Dank dieser App viele Kunden wieder zurückgewinnen können OHNE dafür zu bezahlen (!) Die E-Mails sind leicht zu bearbeiten, auch ohne großartige html Kenntnisse. Bin froh diese App gefunden zu haben und möchte auch nicht mehr darauf verzichten.

Black Roses Playing Cards
Germany
Over 3 years using the app
November 19, 2015

Great app.. Sends out emails on time and you can also custom tailor them to your store.

Twinsister26
United States
8 months using the app
June 2, 2015

Follow Up Email is just what I was looking for! Simple easy to use, makes keeping in touch with customers a snap. I love all the different action events that you can set it for: Abandoned checkout, First order and Last customer activity to name a few favorites. Would defiantly recommend this to anyone who wants a sure fire way to simplify their customer relations.

Crazy Critters
United States
8 months using the app