Reviews (190)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools, especially for recovering abandoned carts and boosting sales through follow-up emails and review requests. It features customizable email campaigns, scheduling, and condition-based sending. The user-friendly interface and responsive support team enhance its reliability in automating email campaigns. Continuous updates based on merchant feedback keep it valuable for customer engagement and retention.

March 26, 2022

This application is easy to set up. In addition, the fee is inexpensive because the amount is based on the number of e-mails sent.

M1インソール公式サイト
Japan
5 days using the app
November 29, 2022

App seems great - but i've asked their customer service for help 10 timesin the last 2 months - without any reply on livechat or mail....

Kai Kristiansen & Friends
Denmark
4 months using the app
Klax Holdings LLC replied November 29, 2022

Hi there, so sorry about the lack of prompt communication. When we were trying to respond to your message, we accidentally filtered your messages instead so we weren't seeing ...

March 16, 2020

Easy to use app. Need to have a very low level of familiarity with code in order to edit the copy of the emails. I had one issue, and the founder of the company hopped on the chat to fix it!

One piece of functionality that I would like is if it could link with the tracking numbers on orders to send an email when the tracking number shows it was delivered.

ElDiablito
United States
3 months using the app
Klax Holdings LLC replied March 20, 2020

Thanks for your feedback. We are working an email editor and will hopefully have that in the near future. Thanks for telling us that shipping confirmation emails are ...

September 29, 2015

The free version has actually been quite useful. We have seen an impact by way of potential customers and existing customers responding to automated emails sent out based on their action or lack of action on the website.

seriously considering the monthly upgrade

Anywaredata
United States
3 months using the app
March 1, 2019

Absolutely awesome support! Needed some customization to add tags in and they had it done before they said they would. I have 10 campaigns running on this program. Great support, great app!

Blockchain Training Alliance
United States
3 days using the app
May 8, 2020

Buggy Home (Welcome) page. I can not edit the letter templates. Shows a HTML code page. No reply from support.

Shop MedAlert
United States
3 months using the app
Klax Holdings LLC replied May 8, 2020

First, thanks for trying out our app. We began offering a free plan recently to help stores through COVID-19. While we believe it's the right thing to do, it also means that ...

Edited May 3, 2020

Managed to set it all up and seems to cater for much details. Hope it will be helpful in our company....

Uncle Freeman's Groceries
United Kingdom
3 days using the app
Klax Holdings LLC replied May 8, 2020

Welcome and thanks for trying us out! We have no doubt it will help you boost sales and engagement. Let us know if we can help with anything down the line.

November 20, 2020

User-friendly interface. Clean editing process. Finally an automated email service that has all the options I need.

X POWER EYEWEAR
United States
2 days using the app
December 15, 2020

Really good app for email marketing, well done. Would definitely recommend it to anyone. A really valuable app

Doll Face - House of MakeUp
United Kingdom
1 day using the app
March 9, 2021

Really easy to use, and has helped me set up emails for customers with no issues. I loved the templates already there, which has given me direction for how to construct automatic emails and get my business moving!

Craft of Stars
Australia
About 18 hours using the app