Reviews (190)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools, especially for recovering abandoned carts and boosting sales through follow-up emails and review requests. It features customizable email campaigns, scheduling, and condition-based sending. The user-friendly interface and responsive support team enhance its reliability in automating email campaigns. Continuous updates based on merchant feedback keep it valuable for customer engagement and retention.

August 7, 2020

I really like the functionality of this app, it has done exactly what I needed it to do for a fair price. On top of that, I had some issues and their support was extremely helpful in getting everything sorted out and even removed the sending cap until the issue was corrected.

Mid-Day Squares
Canada
23 days using the app
Edited June 12, 2020

This App is great for starting up a business. No doubt I will upgrade further down the line.

The App guides you through what it recommends, and it will let you also add words in the code for people signing up to emails.

I added you can now enter the word SUBSCRIBE to obtain $50 off entire order.

Ensure you scroll to the bottom of the page also to press Save if you do this!

I am sure you will find ...

PerfectFoodHampers
Australia
22 days using the app
August 8, 2016

Follow up email app is very beneficial for our website. We were looking for an automatic way to ask our customers for their reviews of recent purchase. About sending these emails, it is very good at it, but now we did not get any respond from our customer. After couple times, we will be looking for formatting email template. I hope it will work. Application is very helpful and easy to use.

Towelrobes Com
United States
Over 1 year using the app
September 23, 2015

Brilliant app! A must-have for shop owner.

Mannix Knight United Kingdom
United Kingdom
19 days using the app
Edited February 10, 2017

Update: At the 39 a month option you get a lot of emails; and I have recovered some carts; its just there is WAY cheaper options. I left on good terms, just would like to have seen a cheaper option that made sense.

Would be much better...with coupon generator - DONE! They added it, so now the app is 100% complete. I dont see how else they could improve the app since it has it now

This isnt a bad ...

Vapel1fe
Canada
About 1 year using the app
October 28, 2019

We are new to the app and just activated our campaigns, so we will see how they go. BUT, I give this 5 star rating for the customer support side of things. The support team goes above and beyond to ensure your campaigns are running perfectly. They are friendly, responsive and provide resolutions. I'll update this review to focus more on the product, after we have had our campaigns running for a ...

Equine Medical and Surgical Associates
United States
18 days using the app
February 19, 2016

This is a good app although I haven't had it long enough to asses it's impact on sales. One star is lost as the images in the abanded cart email are blurry and I don't know why. The text is also bright green and I have been unable to figure out how to change it. Otherwise, very promising features and I look forward to running it longer to see how it impacts the bottom line.

Still Spirits Home Distillery
Australia
11 months using the app
December 16, 2015

Follow-up email has been the best automatic email app we've used for Shopify. It is highly versatile and allows for many options and filters when setting up. The only thing I would say is not great is that there is little visibility on which emails are scheduled to be sent which makes it hard to understand if it is working well before the emails are actually sent. Other than that, great app.

Ben Frank
Mexico
11 months using the app
February 12, 2016

This app is so helpful to rein in customers! Support is amazing!

Ofto Us
United States
15 days using the app
May 25, 2020

Good app get results but app starts to get greedy. First they go to 500 free emails than to 1000 free emails now 300 Free emails and no branding. What is s next?

Gypsy Diamonds
Canada
14 days using the app