Reviews (407)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer support, noting the team's quick and effective responses to issues with installation, theme updates, and functionality. The app is user-friendly and offers customization options for GDPR compliance, making it accessible even to those with limited technical skills. It is also highlighted for its reliability over multiple years and multilingual support, enhancing accessibility for non-English speaking merchants. Additionally, it is considered a cost-effective solution for GDPR compliance, providing good value for its features and services.

October 30, 2024

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.

Herm. Stegmann GmbH
Germany
About 2 years using the app
October 21, 2024

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

earlybird coffee
Germany
10 months using the app
October 14, 2024

Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.

Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.

Braun Büffel
Germany
8 months using the app
August 30, 2024

very capable, fast and professional support team. I highly recommend it!

Luvia Cosmetics
Germany
Over 3 years using the app
July 3, 2024

What a great support team! ⭐⭐⭐⭐⭐

The app is absolutely great and I've been using it for a long time! But then I had a mishap.

I accidentally uninstalled the app and couldn't reinstall it. That was a huge problem that I couldn't solve on my own. So I contacted support. The response was very quick. Together with support, we deleted all the remnants of the app. But an error message kept coming up.

When we got to the point where we couldn't do anything anymore, I contacted Shopify. They also had a great team on hand. We tried everything late into the night. Nothing helped. Even reinitializing the shop didn't work.

Unfortunately, I had to tell iubenda support that I had to use a different app. That was the end of the matter for me.

But now comes the point where you know that not all support is the same. They didn't stop trying to find out what the problem was! A few days later, support contacted me again and asked if I could try reinstalling the app. And what can I say? It works!

The team took the time to find a solution. Just like that. I've never experienced anything like it! When you think you've tried everything, nothing happens from support and the matter is resolved. But this is different. Now that's what I call great help!

I'm so grateful for the work you do!

I can only highly recommend the app. ⭐⭐⭐⭐⭐

Hi Pumpel - Wir drucken Kinderträume
Germany
About 1 year using the app
July 21, 2024

We have used this app for almost five years but have decided not to continue using it. Initially, I was very satisfied with the tech support. The first time I needed assistance, the support representative was knowledgeable and resolved my issue promptly.

However, the second time, the tech support was slow and did not address my questions effectively, unlike her colleague.

After uninstalling the app, I encountered an error on our live website. The support team did not help me resolve this issue promptly, especially when compared to the response speed of other Shopify app supports.

Overall, I am very disappointed with the service this time.

BIONUTRA
Germany
Over 3 years using the app
August 9, 2024

Very happy with the Customer Support Service. I had a little problem moving the Fingerprint to the Footer Menu, but I got a fast a comprehensive reply from Sahar, which resolved the issue.

Arqala
Germany
3 months using the app
September 19, 2024

Ein super Support Team für das GDPR Legal Cookie Banner!

Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen.
Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet.
Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet.

Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.

www.buyon.at
Austria
Over 1 year using the app
September 25, 2024

All I have to say, very fast, effective and kind Support. Thank you

Naughtees
Germany
4 days using the app
September 21, 2024

Make the Job and not expensive
Also support is cool

SUPERCOEUR
France
1 day using the app