Reviews (415)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its ease of installation and effectiveness in managing GDPR compliance without disrupting website functionality. The customer support is highlighted as quick, friendly, and diligent in resolving issues. Additionally, the app offers customization options for colors and text, ensuring it integrates well with various website designs, and does not affect page load times.

February 6, 2025

Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????

der gute Heinrich
Austria
Almost 3 years using the app
iubenda replied February 10, 2025

Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course.

However, I do notice that you were actually helped in German. Missing conversions is certainly undesirable, as this is not a common issue we encounter with our clients we've asked your for access to your store so that our technical team could take a look, which was refused.

We will take your feedback regarding to the update serious, and look into it why for you there was no notification to prompt you to update the app.

We're sorry to part ways with you, and hope to potentially provide you with a more complete service in the future.

December 2, 2024

I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.

sevengardens.shop
Germany
4 months using the app
November 27, 2024

A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.

Radka Sillerova Atelier
Germany
About 1 year using the app
October 30, 2024

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.

Herm. Stegmann GmbH
Germany
About 2 years using the app
October 21, 2024

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

earlybird coffee
Germany
10 months using the app
November 11, 2024

App works great and the support is actually awesome.

Pace
Austria
9 months using the app
January 13, 2025

Great support.

rotweiss
Germany
About 4 years using the app
October 14, 2024

Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.

Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.

Braun Büffel
Germany
12 months using the app
January 16, 2025

Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.

4Techs R&D
Germany
About 3 years using the app
November 19, 2024

Wir haben GDPR Legal Cookie by iubenda vor einem Jahr installiert und anfangs waren wir zufrieden. Damals hatte wir eine Frage, die schnell vom Support beantwortet wurde. Doch leider hat sich das nach einem Jahr komplett geändert.

Der Seiten-Scan hat gezeigt, dass die Cookies der App nicht korrekt gesetzt werden – was für uns als Betreiber extrem ärgerlich ist. Also habe ich mich an den Support gewandt. Die erste Antwort ließ vier Tage auf sich warten und war leider überhaupt nicht hilfreich. Auf meine Nachfrage nach weiterer Unterstützung warte ich nun seit weiteren vier Tagen ohne eine Antwort.

Das ist kein Service, wie man ihn sich wünscht! Die App wurde daher deinstalliert, denn es gibt definitiv bessere Anbieter auf dem Markt.

Hotti24
Germany
Over 1 year using the app