Reviews (415)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its ease of installation and effectiveness in managing GDPR compliance without disrupting website functionality. The customer support is highlighted as quick, friendly, and diligent in resolving issues. Additionally, the app offers customization options for colors and text, ensuring it integrates well with various website designs, and does not affect page load times.
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Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so ...
Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course.
However, I do notice that you were actually helped in German ...
Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and ...
Hello,
Thank you for your message. I'm sorry to hear that your experience with our product and support was not as you desired.
As we've communicated per email, what you aimed ...
I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.
A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.
the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.
I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!
App works great and the support is actually awesome.
Great support.
Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.
Also now ...
Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.