Gelato: Print on Demand , 599 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, seamless integration, and high-quality prints. They praise the responsive customer service, fast fulfillment, and competitive pricing. The app's global reach, variety of print products, and commitment to sustainability are also valued. Merchants find the automatic order processing and bulk implementation beneficial for managing large volumes. They also value the resources for business growth and detailed order tracking.
Refine
-
By rating
Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.
Hallo,
Es tut uns wirklich leid, dass unsere App Probleme mit Ihrem Kaufen-Button verursacht hat – das ist definitiv nicht unser Ziel. Wir haben das Problem unsererseits umgehend behoben. Wenn Sie jedoch immer noch Probleme haben, hängt es möglicherweise mit dem Design Ihres Shops zusammen.
Auch wenn Sie Gelato deinstalliert haben, helfen wir Ihnen gerne bei der Lösung des Problems. Kontaktieren Sie uns gerne unter apifeedback@gelato.com und wir werden unser Bestes tun, um alles richtig zu machen.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns für etwaige Unannehmlichkeiten.
Mit freundlichen Grüße,
Bart
Gelato Support Team
it will help me grow my brand
Hi,
Thank you for your positive review. We're delighted to hear that Gelato is contributing to the growth of your brand. Supporting our users in achieving their business goals is our top priority, and we're glad to be a part of your journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Superb print on demand company.
Top quality products and print quality.
Gelato have transformed my business.
Hi,
Thank you for your positive review and for choosing Gelato for your print-on-demand needs. We're glad to hear that you're satisfied with the top quality products and print quality we offer. It's great to know that Gelato has made a positive impact on your business. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Gelato is a joy to work with. We've been working with them for the last couple of years on different platforms, and I can vouch for their product quality, as well as for their customer support.
Most recently, we've used the bulk implementation feature with the assistance of Aleksandra Piotrowska, and she was patient, helpful, and communicative along the way.
Hello,
Thanks a bunch for the awesome feedback! We're thrilled you've been enjoying using Gelato over the years and found our product quality and support up to the mark. Anytime you need a hand or have questions, just give us a shout.
We appreciate your support,
Bart
Gelato Support Team
The perfect app for wall art like poster
Hello,
Thank you for your positive review. We're delighted to hear that you find Gelato to be the perfect app for wall art, such as posters. Providing high-quality printing services for various products, including wall art, is what we strive for. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you.
Best regards,
Michal
Gelato Support Team
Good quality and good shipping.
Hi,
Thank you for taking the time to leave us a positive review. We're glad to hear that you're satisfied with the quality of our products and our shipping services. Ensuring high-quality products and timely delivery is our top priority, and we're pleased to know that we've met your expectations. If you have any further feedback or questions, please feel free to reach out to us. We appreciate your support!
Best regards,
Michal
Gelato Support Team
I removed the app a year ago and just realized you were charging me for an entire year $14.99/mo. I checked the account and it showed I didn't have a subscription because I canceled it a year ago. SO SHADY.
Hi there,
We're sorry to hear you've had an unexpected experience with us.
We've reached out to clarify the account the subscription was under, and have provided you with a refund as we can see it was intentional, and not your primary account.
If there's anything further we can do please let us know.
Best regards,
Kyle
Head of Customer Service
Application très facile d'utilisation, parfaite pour se lancer en POD sur Shopify. J'apprécie particulièrement le fait de pouvoir choisir entre l'impression DTG ou la broderie sur les vêtements.
Salut,
Nous sommes heureux d'apprendre que la facilité d'utilisation de Gelato a été bénéfique pour votre parcours POD sur Shopify ! C'est fantastique que vous puissiez profiter de la flexibilité de choisir entre l'impression DTG et la broderie pour vos vêtements. Si jamais vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour accompagner la croissance de votre entreprise.
Cordialement,
Bart
Gelato Support Team
it's really perfect !
Hello,
Thank you for sharing your experience! We're glad to hear that you're satisfied with Gelato. If you ever need assistance or have questions, feel free to reach out.
Happy creating,
Bart
Gelato Support Team
Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.
Hello,
Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you're satisfied with the quality of our products, efficient logistics and customer support. If you ever have questions, need assistance, or want to share more feedback, feel free to reach out.
Best regards,
Bart
Gelato Support Team