Reviews (4,914)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

October 4, 2022

Always love working with these guys. Very professional. Good product and easy to use. The team at GP are always top notch.

Smartdesk Pro
United States
Almost 2 years using the app
GEMCOMMERCE CO., LTD replied October 4, 2022

We are delighted that you've had a 5-star experience. This is the best we could hope for! Thank you for choosing GemPages and we look forward to serving you for many years to come!

January 4, 2019

I have been struggling to find a good app so I could create customized pages for my own needs without going to a developer. This is by far the best app I have ever used with great customer service.

Glow Picks
Australia
Almost 2 years using the app
December 11, 2019

If I could give this 10 stars I would!

I've tried several page builders on both Shopify and Wordpress, and GemPages is by far the best I've used. GemPages does a great job of giving me both full flexibility, and enough stricture to where I don't need to spend hours on a project to make things look nice.

Side Note: I've had 2 minor conflicts with my theme, but GemPages support staff were able to fix those issues in a matter of hours.

ProceraPerformance
United States
Almost 2 years using the app
December 12, 2019

Truly no limits! Not only can you build a custom page exactly as you want it, but IF you get stuck, the support team is amazing. They really do make you feel like they're on your team in figuring out the solutions you need. Love these guys!

FlagCollars
United States
Almost 2 years using the app
August 16, 2022

Best customer service/ IT team. Shout out to Jane that helped a beginner like myself to achieve my dream online store. Thank you!

MushroomFx
United States
Over 1 year using the app
GEMCOMMERCE CO., LTD replied August 17, 2022

We're proud to assist with your business. Glad to hear that Jane was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help.

Thank you very much!

April 22, 2021

This app is really great! Easy to use and very responsive and supportive customer service I recommend it.

Ecosyskin
Belgium
Over 1 year using the app
May 31, 2017

Here are the pros:
$100 per year vs $50 per month($600 per year) - on Wordpress I paid $40 once for a builder that was just as good as the others, so $50 a month to me is insanity.

If you've used a builder before, it's pretty easy to get the hang of. I was able to duplicate my old site pretty quickly.

It's still in Beta, so it's going to get better if you support the app.

Cons:
There were a few things I had issues figuring out - just know that Right Clicking a section allows you to edit CSS and styles for it. Knowing that would have saved a lot of my time.

Support is good, but not great, but with the support I've been giving my own customers while focusing on building out the new site, I can see why he'd have less time to focus on fixing little issues one by one vs just working to fix the entire issue for everyone at once as quickly as possible.

Currently, it doesn't allow you to customize product pages but the feature is coming soon.

Overall, I'm super happy with the builder. You are trading off some features for the lower price, but for myself, I was able to do just about everything I wanted with no help from the developer I pay hourly to assist me with things and I have a fairly complex site. The only thing I'm using my dev for is to custom code a section from my theme into the builder so the styling is the same.

If you're coming from Wordpress and you're blown away by the price of other builders, I can say from my own personal experience that this builder is good enough to justify you not spending an extra $500 elsewhere if you're going to be customizing a lot of different pages.

Zox I
United States
Over 1 year using the app
November 14, 2017

We spent $$$ on a premium template that wasn’t even able to let us customize the homepage the way we wanted. Instead of hiring expensive shopify developer to revamp the theme, we scrapped the default pages entirely and built homepage, product page, collection pages, and inner pages from scratch using Gem Pages. GemPages was the only solution we could find that allowed us to tell the story we needed to and completely customize pages for great results. Chris and his support team are AMAZING. Gem Pages is really our secret weapon. We only have to outsource graphics/icons and are able to design and arrange the layout ourselves. Try it and you will not be disappointed! Two thumbs up!!!

Nippon Cha Us
United States
Over 1 year using the app
April 9, 2018

I'm not a tech guy--I'm a marketing guy. There's one thing that was insanely frustrating to me, and that was the seemingly rigid interface of Shopify and needing to know liquid code to make any changes. I hated it. So switched over to Wordpress and tried to rebuild my eCommerce site, but the delays and latency issues were equally as frustrating. So, I went back to Shopify and was going to hire a web designer. Shopify is AWESOME for zero latency page loads, analytics, and the excellent interfacing with Social Media platforms.

I didn't need to hire a web designer. I somehow stumbled across GemPages and built an amazing website with ease on the Shopify platform. This app saved us countless thousands of dollars, we have an amazing looking site, and if there is anything I can't figure out it seems as through Chris is just a chat question away from fixing it. I love this app. It will be the best eCommerce investment you will make. Love the app and the tech support! Thanks Chris!!!!!!!!

Berdkl
United States
Over 1 year using the app
August 17, 2023

Hands down the best page builder out there. And the support is absolutely amazing, whenever I run into an issue, these guys are always here to help!

Trapbands
United States
Over 1 year using the app
GEMCOMMERCE CO., LTD replied October 9, 2023

Thank you so much for your positive rating. We're happy that you're happy, and we're looking forward to providing you with an even better experience in the future.