Reviews (4,493)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, exceptional customer support, and extensive customization options. It is praised for its drag-and-drop functionality and a variety of templates that simplify customization without needing deep technical knowledge. The app is versatile, suitable for e-commerce stores, blogs, and portfolios, and integrates seamlessly with Shopify. Regular updates contribute to its continuous improvement. Merchants report that it enhances website functionality and aesthetics, leading to better user experiences and potentially higher conversion rates.

January 28, 2021

One of the best customer service I have come across. The app itself is amazing and the customer support is even better. Went above and beyond with the enquiries. Would recommend to anyone!

PuppyPad
United Kingdom
3 months using the app
GEMCOMMERCE CO., LTD replied January 29, 2021

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Our support team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward to have more grateful experiences in the future!

All the best,
Cindy | Customer Success Team

June 5, 2018

Janie was an excellent help to me. Fast Response. Quick support. Almost ready to launch now!

Sups4pups
United States
3 months using the app
March 2, 2020

Amazing app with great support! Had a issue with my theme not recognising the page correctly and they fixed it in a timely manner!

Prepboxx
United Kingdom
3 months using the app
April 16, 2021

The app itself is great. You have the possibility to customize everything as you wish, even more. But what impressed me the most was the customer service. The employee Tom has done an incredible job. He sometimes worked late into the night on one and the same problem. You can only wish for customer service like that.

Babyous Fashion
Germany
3 months using the app
GEMCOMMERCE CO., LTD replied April 17, 2021

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

August 24, 2022

This app is great for anyone who wants to tweak and make their site their own! It does take some time getting into the program and learning it, but the great thing is the team at GemPages are superb in customer service! If you have a question or need help getting something to work, we have always been able to reach out through the chat and get whatever it is we needed tweaked or fixed. 5/5 service and a great app!

Legacies of America Woodworking Company
United States
3 months using the app
GEMCOMMERCE CO., LTD replied August 29, 2022

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We're always happy to give you a hand whenever you need it.

Best wishes!

January 11, 2023

I have never experienced such a great Support!
Bella and the technical Team solved multible problems within less than 24 hours. Everyone is really kind and knows what they are talking about. GemPages is by far the best Page builder for Shopify out there. It offers great templates and allows to customise the pages into every detail. It works with a lot of integrations like review apps.

A must have for every Shopify store owner!

Horseup
Switzerland
3 months using the app
GEMCOMMERCE CO., LTD replied January 15, 2023

Thank you so much for taking the time and leaving us a review. 😊

We are glad to hear that you've been finding the building blocks and the premade templates easy to use when it comes to building and designing your pages. We are also so happy that our support agent (NAME) was there to assist you, everything looks fantastic.

Don't forget to reach us via live chat or email, if you need us we are here to help!

March 24, 2020

Like many others have said, the customer service is impeccable! Even if certain features aren't supported (yet), they go out of their way to get it done for you so you can have your site behave and look exactly how you want.

But outside of some small features lacking, I would say this app is extremely easy to use in terms of building any webpage you'd like!

Fun Finds Genie
United States
3 months using the app
July 27, 2023

The best customer service out there - any issues you face they are on the case with speed. You can really create professional looking sites with ease with Gempages. New updates and features added regularly. Can't recommend enough!

Snugify
United Kingdom
3 months using the app
GEMCOMMERCE CO., LTD replied July 31, 2023

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

December 14, 2018

Love it! It help me to create these amazing pages, customer service and supports are so nice! More than I expect!

BRIVAA
Germany
3 months using the app
April 16, 2020

Best app ever ! Very ergonomic, the support is well, fonctionnalities are great :) If you want a nice shop i'll recommend you this app so far !

CELESTE PRO™
France
3 months using the app