Reviews (4,913)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

October 11, 2020

I tried multiple different page builders when I was first getting started and GemPages by far had the best user experience—so I went with it, and I'm so happy I did. It's simple and easy to pick up on how to use it while still having a ton of capabilities and ways to set up robust pages/funnels to fit your needs. And their support is always super helpful. 10/10 recommend.

FAKING BR//GHT
United States
3 months using the app
June 26, 2018

Great app, helps a lot in the creation of the store designer and highly recommended for beginners who have a little more difficulty to design your website with fantastic tools that facilitates and streamlines the process!

Raze Wood
Portugal
3 months using the app
March 1, 2024

The app is excellent. It's intuitive and while you should spend an hour or so in tutorials, it will provide you with an incredibly flexible tool. Anywhere from building your home page to a product page, it's awesome.

I also have to say that their customer support is truly world class. A big shout out to Ikram, Pauline and Ken on the team. Had an issue and it was resolved within 18 hours!

Thanks guys!

Elliott Berkshire
Canada
3 months using the app
February 21, 2022

Outstanding support team... One of the only apps where I've experienced such an awesome and helpful support team. You should have an option to buy the support team a coffee, they would definitely deserve that sweet cappuccino for all the work they already did for me! Looking forward to use this app for more projects in the future.

Paw Canva AU
Belgium
3 months using the app
April 9, 2024

SUPER GREAT

VECTOR JET
Hungary
About 2 months using the app
July 21, 2020

The response time on their support team is honestly the best I've seen. Very in-depth explanations and guidance with helping you build what you need to build. The app itself is simple and easy to use and has a great interface. 10/10 recommend

Back Support
United States
3 months using the app
January 9, 2023

They used to be better,

but as the company grows, they don't tend to personal issues.

I think this is more tailored toward smaller businesses as they can lack on support when it is most needed sometimes.

Overall good interface.

UK SwirlySwiss®
United States
3 months using the app
GEMCOMMERCE CO., LTD replied January 11, 2023

Thank you for your time and honesty, your opinion is valued greatly. We are prioritizing the issue you're facing with our app, and our team is already working actively to resolve the issue.

Also, I appreciate you making us aware of your experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.

Cindy | GemPages Customer Success Team

January 6, 2019

Gempages is very good to customize page on all device. The quality of the support team is excellent.

plcShop
France
3 months using the app
March 31, 2021

Great customer service , extremely helpful ... Always will use this app to build my shopify pages !

CouplesPillow™
United States
3 months using the app
November 3, 2023

Great app with excellent support. I had an custome HTML/CSS issue and they helped me in such a short notice. Highly reccomend.

Thriving Mama Hypnotherapy
Australia
3 months using the app