Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable interface that allows easy creation of section templates without coding knowledge. Its seamless integration with platforms like Shopify, regular updates, and compatibility with other apps are also valued. The app's technical support is praised for prompt, personalized assistance. Merchants report improved site aesthetics and functionality, leading to increased customer conversions and business growth. The responsive design ensures optimal performance across all devices.

July 20, 2020

It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.

Breathless Photos
United States
About 2 months using the app
Edited May 4, 2020

BEST FREAKKKKING APPS EVER!!!, for everyone who wants to increase their sales, MUST use this app! Highly Recommended. We generated almost 6 Figures cause of this landing page apps.

Mosquito-trapx
United States
1 day using the app
December 20, 2022

Great tool that saves many hours for us to maintain the store front websites, easy to use and highly recommended!

amazfit-global-store
United States
1 day using the app
GemPages replied December 23, 2022

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

Happy Holidays!

December 18, 2022

The recent change in pricing is pure crap. I will make sure to never use gempages for new stores ever again. For 29 a month they only allow you to publish 10 pages. This is a very subtle move from your side. Always been a fan and very happy about gempages but this 10 page crap is lame as fuck

Aloi Candles
United Kingdom
About 2 months using the app
GemPages replied December 19, 2022

Hi Emil,

Thank you for sharing your concern with us. We totally understand how the recent change in pricing may have affected our longtime users. We truly hope for your kind understanding that this change helps us to form our users' focus groups precisely and ultimately improve our users' experience based on demand.

We appreciate your valuable feedback and will continue to improve our service quality. Please be rest assured that we will still keep on delivering top-quality technical assistance to you and our user base. Therefore, we are still looking forward to having you with us in the future!

James | Customer Success Manager
GemPages Page Builder

Edited May 23, 2020

Awesome support for most of the time. The tools its self is very flexible and allows you to create anything just like web flow

Swing Chair Official
France
About 2 months using the app
Edited December 2, 2020

It's been good so far. It's a bit confusing to use at the start, but the live chat help is very good, and Ken helped me a lot, as has Bella

Ninja Tool
United Kingdom
About 2 months using the app
February 8, 2021

Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support.
They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.

Face Theory
United Kingdom
About 2 months using the app
GemPages replied February 8, 2021

Thank you for your feedback!

We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent.

I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly.

Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through support@gempages.help. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you.

Thank you again!

James | Customer Success Manager

March 22, 2020

I love this app but for some reason my themes be messing up every time i switch from desktop to phone and its really annoying please fix it asap

Royalty Mobile
United States
About 2 months using the app
August 27, 2019

This app has a very cool concept and is fun when it is working but I have found it is just not worth the time and effort you put in. The customer service is great (Only Leah you should give her a raise). But sadly the only reason that I mention customer service is bc of the amount of times the app bugs up. The page when you are finish editing does not look like it does on the app, when you actually go to the website, so you have to work off that. Had a couple times where my page just wouldn't load at all. Had a section just randomly deleted that I spent hours working on. & the app is extremely slow. Defiantly not worth the money and time. Too anyone considering I would just suggest to go and buy a nice shopify theme so you won't have to waste so much time on random bugs. I wish the app the best though for the future as it would be really cool and unique if it didn't have so much problems. I seriously felt like I was dealing with an app in Beta. Sorry for the criticism but hopefully it will spark some improvements.

ALLACCESS SMART
United States
About 2 months using the app
April 2, 2021

Absolutely horrible. Ruined a lot of the coding in my shopify store that took me days to fix. Use Pagefly instead, its significantly better and easier to get the hang of. Plus the customer support responds very quickly.

Retro Home Goods
United States
About 1 month using the app
GemPages replied April 3, 2021

Hi there,

I’m truly sorry for the unexpected experience that you have had early today.

We always try to make our customers' experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short.

Taking back to your issue, after carefully checking, we have encountered that there is a non-expected behavior when using different page builders at the same time. Thus, I'm willing to assist you to make everything back to normal as soon as possible. I would like to reach out to you via email and would love to hear back from you.

Once again, we apologize for any way in which we may have inconvenienced you.

James | Customer Success Manager