Reviews (4,795)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting sales and conversion rates through its post-purchase sales funnels and comprehensive platform, reducing the need for additional apps. Its user-friendly drag-and-drop interface and customizable templates allow merchants without coding skills to create professional-looking pages. The app offers a range of widgets for extensive customization, performs well with fast loading times, and integrates smoothly with Shopify. Customer support is often highlighted for its quick and effective service, with staff members like Justin, Ken, and Miley receiving specific praise for their assistance.

March 20, 2018

Janie from GemPages is the best customer support ever and the app is the best in the Shopify Marketplace. You can use it immediately and GemPages will help you with any custom code. I high recommend GemPages!

Global Energy Solutions
United States
5 days using the app
July 17, 2023

Gempage's customer service is a huge reason I love Gempage. They will not only solve Gempage problems for me, but also give me constructive suggestions for other problems. I recommend them.

Piklohas
China
5 days using the app
October 15, 2023

I think this app will be beneficial. There are plenty of videos and printed text to explain things. It's just there is so much to get a handle on. The chat help function is slow to get connected to someone to help out. Once I did get someone to help me, he was very knowledgeable and answered my questions quickly.

Morning Might
United States
5 months using the app
GEMCOMMERCE CO., LTD replied October 16, 2023

Dear Brent,

Thank you for your positive rating and for sharing your insights about our GemPages app. We're thrilled to hear that you find our resources beneficial and our support knowledgeable.

We apologize for any delay you experienced in getting connected with our chat support. We've been handling a high volume of customer inquiries, and your patience is greatly appreciated. Rest assured, once we've connected, our commitment to speedy issue resolution remains steadfast.

Your satisfaction is our top priority, and we're here to assist you with any questions or challenges you may encounter. If you need further support or have more questions, please don't hesitate to reach out. We're always ready to help.

Best regards,
GemPages Support Team

February 25, 2023

These guys are amazing. Whenever I need they are there for support. The app works like a charm. Even if I 'm not a web designer, I began making my own sites , because these guys are always there for help and the app really works and can do virtually everything.

TheEndlessMarket
Italy
5 days using the app
GEMCOMMERCE CO., LTD replied February 26, 2023

Thank you so much for leaving us a review!

It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. Your honest feedback about the positive experience motivates us to continue improving the app for you.

Please let us know if there's anything else we can help you with.

March 9, 2023

It's still early days but hands down the best page builder on Shopify that I've tried so far and the customer service is fantastic :)

PetalandPeony
South Africa
5 days using the app
GEMCOMMERCE CO., LTD replied March 9, 2023

We're delighted that our efforts have contributed to the success of your business. Should you have any other concerns, please don't hesitate to reach us via live chat or email us at support@gempages.help. We're here to help you achieve success, always.

July 15, 2020

Not impressed with this app at all. I was trying to speed up pages not slow them down. Need some serious work on this app.

DeadGal
United States
5 months using the app
July 26, 2018

As a designer, I really need to control what my shop looks like. GemPges not only offers the tools I need, they also have great product support. I was able to get help right away!

Sitset Goods
United States
5 days using the app
March 21, 2018

Janie was the only helpful person. Spoke with Chris and he gave me the wrong information which wasted my time.

There seems to be a HUGE time difference because I have been up for 2 nights talking to the support staff on the changes that needed to be made. Staff doesn't get back to you until 11pm my time.

Thankfully Janie figured out my issues and completed what I needed to have done. Without her, I would have demanded for a refund.

Alex Skeffington
Canada
5 months using the app
October 12, 2020

Gempages is a great page builder app that allows you to customize pretty much everything. A huge benefit is that you can learn it pretty fast as well, I needed only a few hours to figure everything out and create my first beautiful landing page. Definitely a great substitude if you don't want to use clickfunnels or something similar, more expensive.

Omnitrax
Germany
4 days using the app
October 21, 2019

That is a very good app, managed by a very good team. I recommend it to anyone seeking to customize their store.

Maytiwal
Belgium
4 days using the app