Reviews (5,005)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

November 26, 2024

Excellent customer service. Had an issue with our site and they were able to get the bottom of it and fix it quickly. Would recommend.

Ruffneck Scarves
United States
Over 4 years using the app
November 25, 2024

I’ve been using GemPages for a while, and their customer support has been amazing. Whenever I faced an issue, whether it was while building a page or updating a published one, their team was always there to help. They respond quickly, explain things clearly, and are very patient. Their support has made working with GemPages so much easier. I highly recommend them to anyone creating or improving their Shopify store.

Boxhero
United States
Over 1 year using the app
February 7, 2025

Gempages is a great product with a lot features that can help you build a great store. The team and the support are also amazing. They helped me resolve my issues with expertise and promptness. Love the team and the product.

Astromudra
India
5 months using the app
February 23, 2025

The App is very easy to use. It's a must have if you want to scale your business. Also the copy paste between pages or saving blocks are perfect to work faster and in a pixel perfect way.
The price is also perfect, no need to spend $500 per month.

Well Portra
United States
2 months using the app
December 24, 2024

Highly recommend!

It’s a powerful tool that can bring your product pages to life with excellent styling options.

The support team is incredible—they respond quickly and are always ready to assist with any issues.

BLESSYES
United States
9 months using the app
January 20, 2025

Customer Support Representatives indeed work, and won't leave without help, however, it can take much longer for them to reply, but it is worth it.
By the way, could someone give Ken a raise, please?

Veluxe
Ukraine
About 2 months using the app
GEMCOMMERCE CO., LTD replied January 22, 2025

Dear Veluxe,
This is Auri, the GemPages Customer Support Manager.

I really appreciate your feedback, it will be a huge motivation for our team to continue with our mission.

I have already passed your compliment to Ken, and he is super happy to hear.

If there is any other assistance you will need, please don't hesitate to contact us.

Best wishes,
Auri
GemPages Customer Support Manager

February 24, 2025

Their customer service is 10/10. IT's crucial to have timely and helpful responses as a small business owner and they really deliver. I would definitely recommend using GemPages.

The Goddess Shop Co
United States
5 months using the app
February 19, 2025

The customer support was brilliant, efficient and very useful. Always give me a summary of the problem and how to fix it in details. They are very patient as well.

The app works great! Nothing to complain about

Trizes.com
United States
About 1 month using the app
January 2, 2025

Working with GemPages has been an upgrade to using only the Shopify editor. I recently reached out to the help team, and I was able to resolve my problem in 5 minutes that included updated coding and a video on how to make the changes.

Loganne's Love
United States
3 months using the app
December 5, 2024

Our experience with Gem pages has been amazing for a number of reasons - but the customer service & technical support provided by the team is undoubtably the most outstanding and reliable aspect of it all. Technical issues can be frustrating & slow your momentum as an e-commerce business - Gem pages never fails to provide the best & fastest technical support to get you back up & running in record time.

Thank you,
HNDRXX Team.

HNDRXX
Australia
7 months using the app