Reviews (5,005)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

February 18, 2025

Gempages is easy to use, has a lot of features so its very versatile. Support is insane to be honest, replies quick and always has a solution. Have tried and tested many builders in the past such as elementor, funnelish, replo, but none of them compares to gempages. Good job

SwedishBalance
Sweden
2 months using the app
December 19, 2024

GemPages is an amazing tool! It's super user-friendly and has made designing my Shopify store so much easier. The flexibility and features it offers are top-notch, and the support team is always helpful. Highly recommend it to anyone looking to build a professional and beautiful store!

DiFluid
Hong Kong SAR
2 months using the app
November 24, 2024

Very satisfied with them, I use the free plan because I only need one landing page, and they are still very reactive to help if there is any problem. Within 24h they found the problem in my store and modify the code. This is real customer service !

Little You
France
About 1 year using the app
January 21, 2025

I do not recommend using GemPages, as you will become completely dependent on it.

GemPages offers an intuitive interface and is easy to use, making it accessible for users of all skill levels. Their customer service is friendly, although response times can be slow.

However, I would only recommend starting with GemPages if you are prepared to use it indefinitely. If you downgrade from a paid subscription, you lose all editing and republishing capabilities. Additionally, it’s quite frustrating that the subscription is deactivated immediately upon cancellation, meaning you cannot use the service for the remaining period you have already PAID for.

It’s important to note that maintaining a paid plan is essential for making even the smallest edits. Otherwise, you will need to start over entirely with a new provider.

Coolhale
Finland
6 months using the app
GEMCOMMERCE CO., LTD replied January 22, 2025

Dear Coolhale,

I’m Auri, the Customer Support Manager at GemPages. I sincerely apologize for the inconvenience caused by the cancellation of your two stores.

Please understand that the cancellation process, which results in the termination of paid features, is consistent with how all apps operate on Shopify. As a third-party app, we are required to adhere to these policies.

That said, we do offer customers the option to restore their paid features through a manual upgrade on our end. I believe our Customer Support team has already completed this for you, as the billing cycle has been paid.

I deeply regret the miscommunication from our team that led to your frustration. We value your trust and hope you’ll consider giving us another chance to partner with you.

Thank you for your understanding, and have a wonderful day.

Best regards,
Auri
Customer Support Manager
GemPages

November 18, 2024

I went with GemPages over PageFly for my Shopify store, and I’m so glad I did. The customer support with GemPages is seriously top-notch—they're super quick to respond and always helpful, which made a huge difference for me. Plus, the platform is really easy to use. The drag-and-drop builder is straightforward, even if you’re not tech-savvy, so I had no trouble designing my pages just the way I wanted. There are tons of templates and customization options too, so I was able to create a store that felt unique to my brand. Overall, it’s been a great experience, and I’d definitely recommend it to anyone looking to build out their online store.

kabloomy
United States
11 months using the app
January 31, 2025

i Absolutely love Gempages. It allows me to customise every page to my exact liking. i took a free theme and made it look like a paid theme with Gempage builder. The Customer support is very good, whenever i have an issue, they usually get it solved within 30 minutes. Highly recommend

ModaVista
Australia
About 1 month using the app
December 25, 2024

I have had the pleasure to be helped by Célia, truly heavens sent. the app itself is a time saver, a great overall app and the customer service in my experience is second to none, even assisting me through the festive season with nothing but patience and kindness. Again i just would like to thank Célia

1Paw Planet
South Africa
5 months using the app
December 3, 2024

I love this app, makes customisations so easy! If you encounter some challenges, customer support is always there to assist, I get a feeling of real accountability there, as every support agent I've chatted to has given me the confidence they are on it, and pull in all their best available resources to help fix the issue. For instance, I had an issue with product list, I wanted to mirror my theme settings, they took the layout and design from the theme and created custom code for me to put into my section. Big shoutout to the G.O.A.T - Ken who helped me earlier on this and another issue!

Bask & Fetch
United Kingdom
2 months using the app
January 29, 2025

Amazing app, easy to understand and use. The support has been amazing. Quick responses and solved all my issues quick. Recommend this app for creating beautiful pages

JO PLUS
Netherlands
3 months using the app
February 11, 2025

So far, using GemPages has been a great experience—super versatile features. And, the support team is amazing' goes beyond expectations to help.

My Peace of Mindfulness
United Kingdom
8 months using the app