Reviews (322)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the gifting experience with features like multi-address shipping, personalized messages, and specific delivery date selections. It includes tools like Box Builder and order printer, improving operational efficiency and customer satisfaction. The app integrates smoothly and performs stably, with a support team praised for their responsiveness and effectiveness in resolving issues, making it a favored choice for optimizing gifting services.

October 25, 2023

My business uses this app exclusively for the Product Options feature and it's been really helpful. We've run into a few issues over the past few years but customer support has been timely. Most recently we needed help with customizing the packing slip and received a custom template in just hours!

CORDA
United States
Over 3 years using the app
February 2, 2023

Highly recommend - exactly what we need for gift messages and additionaly product options. The help desk was really fast and really capable. Great experience over all. Have used this product for a couple of years.

The Steeping Room
United States
Over 3 years using the app
Edited January 14, 2025

Great features and options! Very responsive and helpful support! The app *might* not do *everything* you want in *exactly* the way you want, but their support gives you a clear picture of what you *can* do, and having clarity on that is in itself very helpful.

Love and Above Cat Club
United States
Over 3 years using the app
June 8, 2018

This is exactly what we were missing on our store! moving from an older platform to Shopify was much needed, but as a gift shop we needed the capability for hold dates and shipping to many addressed. Their support was extremely quick and pleasant to work with and they were able to get this installed on our site within an hour of purchasing it.

Rowenaskitchen
United States
Over 3 years using the app
September 26, 2022

Great customer support! We had an app conflict from changes we made to our theme and the team at Gist was on it to help fix things on the back end. They even took time to create a Loom vid to show us what was going on.

Joyful Bath Co.
United States
Over 3 years using the app
August 11, 2020

I got this app for my chocolate business to ship to multiple address in one order, to add gift notes and a feature where the customer can choose when they want the gift to be received. This helps with Holiday orders when folks like to plan and purchase ahead. It's a great design, easy to set up and the customer service is excellent. It's an intuitive feature and worth the cost.

Jenni's UGLY Chocolates
United States
About 3 years using the app
April 27, 2020

Loving this app, it is just what my store needed! They were very quick to respond when I needed help as well!! Thank you!

Care Package Depot
United States
About 3 years using the app
November 9, 2020

Giftship's features are amazing and has really helped my business a lot! Customer service is excellent! Thank you Giftship for creating such a great app.

Licorice.com
United States
About 3 years using the app
February 10, 2023

We are big fans of their app, but even more impressed with the customer service. They fix any issues at lightning speed. The team is a joy to work with, too.

Birdytell
United States
About 3 years using the app
April 19, 2021

I had been searching for an app that could show delivery dates on product pages - as well as upsell! and GiftShip is amazing. The support from Tim has been incredible - a zoom call, and numerous emails to answer any questions I had and help me through set up. Wonderful app and great support. Thank you!!!

Mini Petals Florist
New Zealand
About 3 years using the app