Globo Mega Menu, Navigation

We had to make some changes to our web which we hadn't done for some time. We missed a step in using Globo and couldn't work out what we had done wrong. I went onto Globo's Chat and Helen saved us! She had us sorted in no time. Gave us very clear screen shots of what we needed to do from now on and had us up and running very quickly. Globo is very easy to use, on this occasion it was the user. Thank you Helen for your excellent service.

I had a great experience with Helen from Globo Mega Menu support. She was incredibly helpful and quickly identified the issue I was facing. Not only did she explain the problem clearly, but she also fixed it efficiently, saving me a lot of time and frustration. Her professionalism and responsiveness really stood out. I truly appreciate her support.

The app is great! It is so easy to use and is much better than the free navigation menu you get with Shopify as standard, due to the extra features. If anything goes wrong (which is rare) it gets fixed very quickly. We had great support from Helen, so thank you!

Using Mega Menu for 4+ years now, and worked perfectly so far. Great support as well, especially Helen.

App is great and simple to use. We like that we can add menu items but keep them hidden until we are ready to launch that product. The support is very helpful and fast to reply. Steven was fantastic at helping us with a recent translation query. He was very knowledgeable, had excellent customer service and a very positive attitude — truly appreciated the help!

Horrendous service. I contacted Sarah Nguyen about charges that were happening on our account, even though their had been incompatible with our store for many months. She said she'd take it up with the billing department and "get back to me ASAP".

TWO MONTHS later she responds, and says they will refund me for the two months (the two months they charged me for while she took the time to respond to me ASAP). They won't refund any other charges, even though their app was charging me.

I don't care for the money, but on a matter of principle, this tells you exactly what kind of people you are working with.

I have worked with many shopify apps over the years and Globo's apps has been one of the best experiences by far. Their apps is powerful, easy to use, highly customisable, and has helped us create exactly the navigation experience we were looking for.

What truly sets Globo apart is their customer support. Annie has been absolutely fantastic throughout. Every query was handled quickly, professionally, and with genuine care. Not only were issues resolved swiftly, but Annie went above and beyond to ensure everything was working perfectly and tailored to our requirements.

It is rare to find a support team that is this responsive, knowledgeable, and friendly. No matter how complex the request, they were always willing to help and provide solutions promptly.

If you're looking for a reliable mega menu app backed by a team that genuinely cares about its customers, I cannot recommend Globo Mega Menu highly enough. A huge thank you to Annie and the entire Globo team for their outstanding service and support.

Keep up the amazing work!

we've been using globo for awhile now and have very rarely had issues so it's been great for the most part. We did have a small problem that was a shopify issue and Steven helped super quickly <3

We have been using the app for several years now and have been very happy, being able to quickly change and tailor the menu any way we need has been very valuable to us.

Although we rarely need support (the system is pretty easy to understand) we have been very happy with being able to chat quickly and get things solved right away (Annie has been super helpful recently!)

I would recommend the Mega Menu to anyone who has a decent sized product catalog and wants to make customers be able to find things quick and easy.

"I had a fantastic experience with the Globo Mega Menu App, thanks to Helen. She provided exceptional support, answering all my questions promptly and helping me set up the menu exactly how I wanted. It’s rare to find such dedicated and patient customer service. The app itself works perfectly and looks great on my store. 5 stars!"