Reviews (9,485)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend these apps for their user-friendly interface and seamless Shopify integration, ideal for all technical levels. They appreciate the quick setup and efficiency improvements, with features like free listings and direct Google Merchant Center management enhancing business growth. While customer service quality varies, support during setup is often praised. These apps are especially beneficial for beginners aiming to boost their online presence.

January 16, 2025

nella migliore tradizione deli prodotti google, questa implementazione è stata guidata passo passo e le attività si sono svolte correttamente nei tempi annunciati.

Ali Di Drago
Italy
2 months using the app
December 19, 2024

best app

Zelcio
United States
5 months using the app
October 30, 2024

**Please read**

I usually avoid leaving negative reviews, but I feel compelled to share my experience to help future customers.

Google Merchant is a nightmare! Their approval process traps us in a relentless cycle of frustration. We fix "Misrepresentation" issues only to face repeated demands—domain accuracy, broken links, placeholders, mismatched product details, and incomplete site info. It's an enormous waste of time and resources, hindering our business growth. Despite being verified on Instagram with a blue check mark, Google still complicates our merchant account with endless hoops. Their process is inefficient and infuriating. We need real solutions, not perpetual problems. Avoid Google Merchant if you value your time and sanity!

URBANDEL
United States
2 months using the app
Google LLC replied October 31, 2024

Hi, sorry you ran into some issues. I took a look at your Merchant Center account, and once your new products passed their initial review (which took 24 hours), it seems that you only had a few products that could not have their images processed; the rest of your items are all approved and serving. Our app is meant to connect to your merchant center account through a 1-click experience - this means we will connect to your Merchant Center, claim and verify your domain automatically, and sync your products. If you could contact us and give me more information on where you fell into these issues, it'd be great to fix these gaps in our flow. Since your account is connected and running properly, I was unable to pinpoint any existing issues and it looks like your account was connected, up, and running within 48 hours.

Send us some feedback here, since I wasn't able to find any help cases you had already submitted: https://support.google.com/merchants/contact/shopify_3p_support_app

December 12, 2024

User friendly, easy peasy

Quantum Facial
United States
7 days using the app
October 16, 2024

This app is garbage.
When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account.
This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work.
So it's imposisble to get my Shopify store ads under my Youtube channel.

EEVblog Store
Australia
About 1 year using the app
Google LLC replied October 18, 2024

Hi! Sorry you think that. If you're trying to link a Merchant Center account, that you are the admin of, but it's not showing up in the drop-down, you can send us a message and we can help link it pretty quickly! It's Get Support link in the app, or the URL below.
https://support.google.com/merchants/contact/shopify_3p_support_app

Edited January 18, 2025

To get organic customers we usually use google..

Nexus
Bahrain
3 months using the app
Edited October 1, 2024

Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare.

Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? Stephen@cheaplubes.com

Tickets
5-4663000037182, 3-0438000037058, 7-6730000037298

CheapLubes.com
United States
About 6 years using the app
Google LLC replied September 30, 2024

Hi, sorry to hear about your experience.
For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually.

For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138

February 11, 2025

nice

JT KALotiblum
United States
About 1 month using the app
February 7, 2025

love it

350REASONS
United States
22 days using the app
October 16, 2024

I get why all the one star reviews are coming

It's because this app works completely different depending on what Shopify Payment plan you are using

it works superbly if you are on Shopify Plus, but if you are using any lower plans the entire UI of the app changes to give you a worse experience...

We run multiple Shopify shops and cannot recommend this if you are not on the Shopify Plus plan

INCOVER.DK
Denmark
3 months using the app
Google LLC replied October 17, 2024

Hi - this is concerning to hear. We don't change our app based on your Shopify payment plan. We don't even have access to pull the plan you're using. Could you drop us a ticket at the link below and include a screenshots of the different UI experience you are seeing? We'd like to resolve this for you and ensure ALL users of our app have the same access to all of our Google features

https://support.google.com/merchants/contact/shopify_3p_support_app