Google & YouTube , 7,779 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

January 2, 2020

The app continuously removes all my products from the merchant center and shows them as pending in shopify. Google Shopping Ads are huge for us so when my products are removed out of nowhere, business suffers. This needs to be fixed ASAP.

www.RigidAxle.com
United States
About 2 years using the app
Google LLC replied January 3, 2020

Hi there, Nidhi here from the Shopify Support team!

I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers.

I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail!

Thank you,

Nidhi - Shopify Support

February 8, 2021

I wanted to set this up as a new sales channel, was as simple as 3 clicks and it was done. Couldn't ask for an easier setup.

Anti Athletic
United Kingdom
2 months using the app
January 8, 2020

I used this app to set up our Shopify store the convenience was great and it’s very user friendly..

4 Da Culture Global
United States
Over 2 years using the app
June 16, 2022

This app is not working. I've had it installed for months and although it says 250+ products are listed, none of them show up in the Google shopping tab. When I go into the edit page on Shopify for my products, it's difficult to actually fix many of the problems that Google apparently has with my listings. But even if I add size, category, GTINs, etc. The listings are still no where to be seen.

Nerdimports
United States
About 2 years using the app
Google LLC replied June 18, 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.

Thomas | Shopify

October 2, 2020

Better alerts / Dashboard and leads you directly to help resolve any issues.
Grateful Google is helping my brand OMNIA.space to connect with shoppers looking for INCLUSIVE FASHION!

OMNIA
United States
Over 2 years using the app
March 20, 2021

Great function. Free listing experience! I will explore it more. Hope I can sale more of my products

PickyMars
United States
About 2 months using the app
February 23, 2020

its great to start with .its does add value to beginners .easy to setup and install. hopefully will start getting results from it .

project mastery
India
About 2 months using the app
May 1, 2020

Just installed it. I do not know how it will work for me. Will share my experience in the future after using it.

SmartGadgetGoods
China
About 2 months using the app
November 3, 2022

All of my products are disapproved by Google Merchant Center because this app just plain doesn't work to transfer the info. Contacted Shopify support, but they said they couldn't help because they don't know anything about how to make Google Merchant Center integrate with Shopify, and directed me toward Google, which doesn't provide support anyway. Shopify: Don't tout an app and a service that you can't provide and don't support.

The Mala Market
United States
About 2 years using the app
Google LLC replied November 7, 2022

November 7, 2022
Hi there,

Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Ashley | Shopify

Edited July 22, 2020

It's really user friendly. I was well guided and what to do and how to go about it. Looking forward to continuous work with the app

OMA Kitchen Accessories
United States
About 2 months using the app