Reviews (9,099)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

Edited July 28, 2020

it is very good experience .it is really best app . excellent work . keep in touch . thank you so.

Easy Get Service
Sri Lanka
2 months using the app
July 9, 2020

Excelente página servicio rápido ,conexión rápido y la seguridad excelente .confiabdo que mi página sea promocionado para poder tener ventas

Cocoaswimwear
United States
2 months using the app
July 1, 2020

This was great! I would download it twice if I could. Anyone starting a new store should use this add on.

BabaLuv
United States
2 months using the app
Edited March 5, 2020

the app is wonderful I would like to make 100 of thousand in this application one day with hard work. ...

Alfred kamara
Italy
2 months using the app
July 6, 2020

Utilisation très facile, c'est intuitif à utiliser. Pour les débutants c'est vraiment top comme application!

Orizon 42
France
2 months using the app
May 23, 2022

I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below:
You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title.
In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers:
-offer_id: shopify_US_4181554954342_XXXXX
-offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support.
You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.

All Purpose Creams
United States
Almost 3 years using the app
Google LLC replied May 24, 2022

Hey there,

Charlotte here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. It looks like you shared an email sent by Google's Support team, is that right? Although Google is responsible for all product reviews and approvals, I'll be sending an email out to you shortly to open a line of communication to see how I can help.

Charlotte | Shopify

October 14, 2023

Was very easy to setup and definitely helps with keeping track of the traffic to the store.

Black Widow Development Store
South Africa
2 months using the app
January 26, 2021

Very user friendly application. I am currently using with my shopify store and the transition of information was clear

Alpinedeals
Canada
2 months using the app
June 9, 2022

Useless. Many non-functional features. 1-We have GTIN barcodes in all products and keeps saying missing GTIN.
2-On a product we select the correct Age and Gender to the product, we save, but then we go back to the product and stills not showing our selection. Needless to say that then Google will not have those product details. ...and more... Not worth of the Shopify brand. A "stain". The worse: look at the reviews, since long time reported problems, and Shopify does NOTHING to improve it.

Superheroes Warehouse
United Kingdom
Almost 3 years using the app
March 15, 2021

Really good. I am looking forward to seeing continued rising traffic on my site. Google has made the set up process very simple and easy.

My Photo Art
United States
2 months using the app