Google & YouTube , 7,848 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They value its automatic product updates and personalized recommendations, which help reach a larger audience. The app's ability to provide insights, track conversions, and integrate with Google Shopping and YouTube ads is praised for driving business growth. Merchants also commend the responsive customer support and view the app as a key tool for optimizing marketing strategies and boosting sales.
Refine
-
By rating
Incredibly clunky and time consuming. Pretty disappointed in Shopify for not putting any actual effort into this and making it a functional app.
Thank you for sharing this feedback! Shopify works hard to ensure that our apps have an efficient workflow and meet the needs of our merchants. Our support team is available 24/7 for any issues you experience with our platform. That said, I’ve reached out to you via email so we can dig into the specific concerns you have and log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support
The process seems easy so far, let's see what the end result is. Not sure I will be able to see it though, as I'm not a US resident.
*Update May 2020*
I will keep updating my review until all the issues are fixed
I keep having to open tickets to get this app working and the constant babysitting of the feed is getting frustrating.
The following issues still remain:
1. CSV import is broken, the metafields in the csv are outdated and are ignored by both Shopify and Google Merchant Center. The only bulk way to update the correct Google Shopping fields is with a paid app or using the bulk editor.
2. The only way to use the free bulk editor is you have to click manage availability from the app, you cannot use the normal bulk editor, which means you cannot filter products you want to edit.
3. Bug: if you have a product with variants and one of the variants has UPC filled in and the other variant does not have a UPC the app pre check will complain your UPC has the wrong digits and will not submit the variant to Google Merchant Center.
4. The feed stalls frequently and you have to open a ticket to get the team to resync your products. If you are not careful you will be missing products in the feed and several times your feed will expire and Google will delist all your products.
5. If google flags an issue with a product and you go and fix it, depending on the issue the shopify app will fail to reimport that product and submit back to google. I have several where I entered UPC wrong, google flagged it, I fix the UPC and the product disappears from the feed. You have to open a ticket with the team to have them re import your feed.
*I know the team is trying and they are working on this app, but they really need more technical help or resources, this is an import app/feature for shopify and critical to every business.
Hi there, my name is Jonathan and I'm a member of Shopify's support team.
I'm sorry to hear that you've had a bad experience with the Google Shopping application thus far. I can imagine that's very frustrating!
We sync your product catalogue with Google once a day, unless nothing has been changed in which case it is approximately once every 15 - 20 days, but should anything come up that requires a sync of your products you can always reach out to our team and we can sync your catalogue from our end if it's warranted.
I'm so sorry to hear that you've had that experience with our team in the past, and I’d love to help make it right by reaching out via e-mail and determining if there's anything else I can do to make the Google Shopping application work for you. I'll be in touch very soon!
Jonathan E. | Shopify Support Guru
yes....................................................................................................................................
i am beyond disappointed. I am having merchant issues due to the GTIN, MPN, etc and adding these, which you have to do ONE BY ONE, does not fix the issue. Shopify is 70% of my income so now i'm faced with no option but to rush to another platform. I hope everyone else facing this issue takes legal action of some sort because this is your income they're messing with and it's unacceptable.
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Mario | Shopify
Good and easy to setup. Initial days trying to explore and get more benefits out of google shopping.
Great, when it worked.
This app does not properly read our tax settings and constantly defaults every state to taxable, with shipping set to not taxable. We have tax nexus in roughly half the US states; half of these still charge tax on shipping. This default behavior of resetting the tax settings despite what I have manually configured in Merchant Center has caused our google merchant account to be suspended, and I'm stuck in a neverending loop of shopify pointing their fingers at Google, and Google pointing at Shopify. It's hopeless.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
My products are stuck pending approval for weeks. It says 3-5 business days but it's been almost a month and no updates.
Hi Ink Wave Print,
William here from Shopify I recognize that you have had your products in pending status for quite some time however there was an error with the channel that was preventing data from reaching Google. This has now been resolved and you should see your products sync shortly. I'll send you an email to review specific details for your store.
William | Marketplaces Support Specialist
Shopify
This app is from Shopify! I don't understand why they make such app that is not working ??
useless App!
Can't get it to work. No details provided. Useless.
Really? 100 characters are required?????????????
Thank you for reaching out and sharing your feedback on the Google Shopping app. I'm sorry to hear about the issues you had with getting the app set up, and I understand the frustration that this would have caused.
I would really like to speak with you about this further so that I can provide the support needed to get Google Shopping set up on your site. I will reach out to you soon via email so that we can work through some troubleshooting steps together. Looking forward to speaking with you about this in more detail! - Rae, Shopify Support