Google & YouTube , 7,779 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

Edited June 17, 2022

I found that more of my products were not uploading to GMC, and I even changed my products many times!!!
And I have all my items approved in GMC, but in this app, it says my items are not approved.

UTOYUP®
China
3 months using the app
Google LLC replied June 20, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

November 25, 2019

its working its really nice i like it. i feel so good for work with thati enjoy it i like to work with hin

waxheater
Netherlands
8 days using the app
Edited June 21, 2020

Unreliable. It worked for one of my stores but not for the second store, they have told me it is a known bug.
Support has stopped responding

Brandlyz
France
7 months using the app
Google LLC replied July 31, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs, I am sorry to see you were affected by recent issues. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and we can work to get everything set up for you.

Claire l Shopify

December 25, 2017

need old version, i have 300 thousand product, this app only support 10 thousand

Casetriumph Com
Indonesia
7 months using the app
Edited August 20, 2020

Great easy and simple app to use! Was needing an app to start running ads soon and got recommended this one. Basically does everything for you while you wait to get your products approved. The app did get glitchy at times due to the fact that the "Manufacturers code" would for some reason not transfers over. It was annoying but it worked after some time. I did not enjoy how long it took my products to get approved.

VirginiaDeskSupply
United States
4 months using the app
Edited January 4, 2020

Wow. the process is rather perplexing a nd confusing. Much of the knowledge material is obsolete and chat / email is slow in coming. Complaints even to head office go unanswered. Gurus, whose job it is to be knowledegable in all aspects of Google shopping setup are deficient in providing answers. Instead, they refer to a absolutely inadequate knowledge base. Whew. It took me weeks to see the light of day which I stumbled into. Not sure at this time if I am on right track but I pray that my efforts do not wind up costing me without a bit of yardage gain. Make the process more simple Google. I know you can.

Backpacks Oasis
United States
7 months using the app
Google LLC replied January 6, 2020

Hi there, my name is Jonathan and I am member of Shopify's support team!

I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and I would love to hear more about your experience so that we can share it with our developers.

I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!

Talk soon,

Jonathan - Shopify Support

April 11, 2021

I just install the app, for now i dont have any result i will be back in somes days to tell more about it

Beautyandko
Dominican Republic
4 months using the app
December 12, 2018

We were told wait 4 weeks and once google started collecting results from traffic we would see the impressions start to increase, 6 weeks in with a commitment of $50 per day, and no results! Very poor app for Google to put their name to it, and not be hands on to fix the issues considering the power of Shopify stores.

I think the number of 1 star reviews tells the story.

Hate leaving bad reviews.

Cheers
John
www.Hellodrinks.com.au
Online Liquor Retailer
Buy Now Pay Later

Hellodrinks
Australia
3 months using the app
November 3, 2022

Compte Merchant Center suspendu car votre application est nulle. Attention ne va pas chercher les codes EAN des produits et Google vous pénalise... Appli à éviter.

Mocy Bell
France
3 months using the app
Google LLC replied November 7, 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Vance | Shopify

October 4, 2021

I've used this app multiple times in the past with success however on my most recent installation, I'm unable to get any of the Google Shopping App Conversion Actions to verify. I've reached out to both Shopify and Google Ads support and like others have mentioned, they both recommend reaching out to the other. Seeing as we're relying on the app for gtag and conversion action implementation vs. adding code to the the theme, I'm at a loss for how to troubleshoot.

Stetson
United States
6 months using the app
Google LLC replied October 7, 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify